Candle HD app not working? crashes or has problems?

Candle HD Status

Last Updated on 2016-01-30 by Eirik Berntsen

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Summary of Candle HD Problems 😠👌🔥

- Excessive ads that load every 10-15 seconds

- Takes up to 5 minutes to load

- Candle moves to the side when ads appear

- No music interaction with iTunes

- Can be boring to stare at for extended periods of time

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Common Candle HD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Candle HD app on iOS and Android devices. Solve all Candle HD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Candle HD iPhone Issues and Solutions

Candle HD iOS app crashes, not working, errors
Candle HD iOS app network issues
Candle HD on iOS has black/white screen

Candle HD Android App Issues and Solutions

Candle HD has errors/crashing/not working
Candle HD server network connectivity issues
Candle HD has black screen

Candle HD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Candle HD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Candle HD app crashes or not working on Iphone (iOS):

Close and restart the Candle HD app on iPhone
Update Candle HD app to the Latest Version for iOS
Uninstall and reinstall Candle HD iPhone app
Update your iPhone to the latest iOS version

Fix Candle HD on iPhone unable to connect to server/internet connection issues::

To resolve Candle HD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Candle HD black/white screen (blank screen) on iPhone:

Follow the Candle HD iOS app troubleshooting guide Here →

Candle HD Android App Issues and Solutions

Fix Candle HD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Candle HD app issues:

Force Stop the Candle HD App
1. On android, goto "Settings" » click Candle HD app. » click "Force Stop".

Update Candle HD to the latest version on PlayStore

Clear Candle HD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Candle HD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Candle HD.

Fix Candle HD unable to contact server/ Candle HD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Candle HD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Candle HD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Candle HD on android.

Solve Candle HD black/white screens issue on Android:

Follow the Candle HD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eirik Berntsen, developers of Candle HD.

About this app

Candle HD shows a beautiful real burning candle in glorious high definition on your device. Light up your day with Candle HD, the best way to show your fiery support when you're not carrying a candle in your pocket. Which is probably most of the time. Tap the wick (or anywhere else) to extinguish and to light it again.