Contact Peel TV Guide Support

I’ve had the Pronto IR blaster for years. But silly me for forgetting to disable automatic app updates. My app updated and now it rendered the IR blaster USELESS! I have a freaking brick. This is extremely unprofessional that they did not at least notify their customers that they’d be nixing the IR blaster and won’t do support for the remote anymore. That would have made the bandaid removal feel a little better. But they “announce” it in the most sneakiest way: changing the app completely and leave customer wondering what happened, with no response from customer service. Stay away from them, not even this TV guide app is worthy of a download. This company is completely despicable.

Previous version had the remote but not the guide. The 3.0 update restored the guide but broke the remote which is the primary function I depend on with the Pronto IR blaster I bought for it. I’d give it one star but I still expect them to fix it by the next .0.1 update. If it’s not forthcoming in the next couple weeks, I’ll probably remove that extra star. If they do restore it, I’ll probably add a couple. Fix this quick, Peel. I’d like my remote back. Update: the new patch did absolutely nothing to restore the remote function. Removing a star per my original review.

Why did the developer release an update that was forced onto us users by Apple that renders our perfectly working IR-blaster useless? I’ve sent countless emails to the developer website but no response. Hey Apple! If you really want to avoid a class action lawsuit you should really try to get this resolved with your developer, or roll back the app so we can use the external IR blaster it was intended. It’s like I bought a Chevy and one day a software update gets loaded automatically by Chevy because it’s an improvement but suddenly my radio doesn’t even come on anymore. I talk to the radio vendor but they don’t respond. So I complain to Chevy but they just say it’s all on the radio vendor. I have no recourse. I have permanently turned off all updates for fear this may happen again to any one of my other apps I use.