CA app not working? crashes or has problems?

CA Status

Last Updated on 2016-03-21 by Wiley Publishing

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Common CA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CA app on iOS and Android devices. Solve all CA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CA iPhone Issues and Solutions

CA iOS app crashes, not working, errors
CA iOS app network issues
CA on iOS has black/white screen

CA Android App Issues and Solutions

CA has errors/crashing/not working
CA server network connectivity issues
CA has black screen

CA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CA app crashes or not working on Iphone (iOS):

Close and restart the CA app on iPhone
Update CA app to the Latest Version for iOS
Uninstall and reinstall CA iPhone app
Update your iPhone to the latest iOS version

Fix CA on iPhone unable to connect to server/internet connection issues::

To resolve CA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CA black/white screen (blank screen) on iPhone:

Follow the CA iOS app troubleshooting guide Here →

CA Android App Issues and Solutions

Fix CA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CA app issues:

Force Stop the CA App
1. On android, goto "Settings" » click CA app. » click "Force Stop".

Update CA to the latest version on PlayStore

Clear CA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CA.

Fix CA unable to contact server/ CA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CA on android.

Solve CA black/white screens issue on Android:

Follow the CA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wiley Publishing, developers of CA.

About this app

One of the oldest peer-reviewed journals in oncology, brought to you by the American Cancer Society, is now available on your iPad and iPhone. Fresh from the newsstand, “this app: A Cancer Journal for Clinicians” brings you the latest information on all aspects of cancer prevention, screening, diagnosis, treatment, survivorship, and palliation, as well as American Cancer Society guidelines and statistical reports.