Kayako Classic Reviews

Kayako Classic Reviews

Published by on 2021-06-23

This app for Kayako Classic users. Using the new Kayako? Search for our new app
'Kayako'. Kayako Classic for iOS lets you take your customers with you so great
customer service can continue - even out of the office. Agents and managers can
stay connected to their Kayako helpdesk and ke...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Kayako Classic Reviews


  • By

    Freezes when trying to view tickets

    Freezes every time I try to open ticket. IPhone 10 with OS 13-1. Barely seen red bar seems to indicate downloading but it stops at about 1/3 and totally freezes. New phone.





  • By

    Crashes constantly

    After the last update earlier this month the app is constantly crashing whenever you try to view the details of a ticket.


  • By

    Still not working

    Still won’t work. Says it can’t find my server via http. Have the address correct (I’ve been using Kayako for many years). Would love to use this app again. Please help.


  • By

    Unusable under iOS 13

    As others have mentioned the app crashes during attempt to view tickets list


  • By

    Crashes all the time.

    If you can keep this app from crashing, it is still nearly useless. Nothing but bugs. Don’t waste your money.


  • By

    Not working with iPhone iOS 13.1.2

    I have iPhone 11 pro iOS software 13.1.2 Application is frozen Will not open to see tickets. When are you going to update this App so it will work?? 😒


  • By

    App unusable for months

    Kayako has been unable to provide a working app since IOS 13 came out. App locks up and is unusable. Contacted them and repeatedly mention “a fix is coming” but no updates in over a year. Our company is looking at alternative ticketing solutions, as it’s difficult to support our customers without a working app.





  • By

    Crashes. Unusable.

    Freezes and crashes when you open it now. Needs update.


  • By

    Crashes constantly

    Terrible app. I have to use the website on my phone since this app became useless. Really awful


  • By

    Update to iOS 13 no longer works

    App worked great until iOS 13. Now opening folders freezes the app.


  • By

    Crashes constantly

    If there were negative stars available, I would rate this app as such.


  • By

    New update doesn’t work for dark mode

    New update for iOS 13 doesn’t work with dark mode. Can’t see any text.


  • By

    Freezes since new os update

    Since the latest os update it will not let you view tickets.


  • By

    Don't waste your time ...

    Not supported in iOS 13 This app crashes constantly or just locks up. Macros fail to load often. Cannot search macros. Could not access knowledge base in app The app has potential but has a long long way to go. Very very disappointed


  • By

    Keeps crashing

    iOS 13 Kayako will crash can’t view tickets. Bummer too.



A better way to Contact apps


You can now contact Kayako Classic customer service directly
via Email using our new site - AppContacter.com

Contact Kayako Classic directly


Is Kayako Classic Safe?

Yes. Kayako Classic is very safe to use. This is based on our NLP (Natural language processing) analysis of over 35 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.4/5 . Justuseapp Safety Score for Kayako Classic Is 45.5/100.


Is Kayako Classic Legit?

Yes. Kayako Classic is a totally legit app. This conclusion was arrived at by running over 35 Kayako Classic User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Kayako Classic Is 45.5/100.


Is Kayako Classic not working?

Kayako Classic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Kayako Classic? Report Issue

Leave a comment:



Why should I report an Issue with Kayako Classic?

  1. Pulling issues faced by users like you is a good way to draw attention of Kayako Classic to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Kayako Classic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kayako Classic.


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