Atrium Health Virtual Visit Reviews

by Not Happy Xmas Eve

I made an online appointment. I filled out information about name, age, symptoms (what I thought I had) It took only 15 minutes to connect with doctor. Doctor polite but when I told him the same exact thing I wrote in my request for FaceTime appointment, he told me he could not treat me because of my age. He said I needed to go to urgent care face to face. I was charged for this conversation and charged for face to face visit. Why would anyone want to pay for 2 doctor appointments when you don’t have too? From reading my reason for visit, they could have simply said we can’t treat help you please make an appointment with your doctor but instead they took the appointment, talked with me for 2 minutes only to tell me to go see a doctor in person and charged me.
I suggest you cut out the middle man so you don’t waste your money and just go to urgent care if you need to.

by Tiffany Hopper

I paid $49 for the doctor to tell me she didn’t feel comfortable prescribing since she couldn’t listen to my lungs so there would be no charge. Well now more than a month later they still have my $49. I have made four different attempts to get my money back and they can’t see the charge on their end. I emailed them a bank statement and was told they would call me back. That was two weeks ago and I can promise that’s the last money of mine they will keep. I will never use this service nor any other services of Atrium Health. I cannot imagine a large medical practice being so unorganized and clueless.

by @NotJustAFan

This was helpful and convenient last weekend. And tonight I couldn’t make up my mind about going to the ER in follow up with a possible spider bite. I have an appointment with my primary in the morning but had friends tell me to go to the ER. The doctor here went over everything and told me what symptoms would require an ER visit. Since I have to meet a high deductible and have no fever I wanted to make a wise decision and not delay care if necessary. The provider was able to help me make a decision. He increased my antibiotic and told me if I don’t develop fever I can see my primary tomorrow. All my visits to Virtual Visit have been wonderful!

by HUNTERSFREE

One thing I always loath when sick is needing to drag to the dr office... already feeling bad it's honestly the last thing one wants to do when sick .... not to mention spreading the illness to others and potentially picking up more bugs... added for those with kids arranging child care or taking them with is just an additional stress. BUT SOMETIMES ESPECIALLY WHEN SICK YOU NEED TO SEE A DR BEFORE YOU'LL GET BETTER....
THIS OPTION, THIS SERVICE IS TRULY A GOD SEND! I FEEL LIKE MY NEEDS WERE MEET BEYOND WHAT DRAGGING SICK TO THE DR OFFICE WOULD PROVIDE. I didn't have to leave my comfort zone or stress over child care. I GIVE THIS SERVICE A BIG 5 Stars! THANK YOU FOR MAKING MY LIFE EASIER!

by MomNurse8135

AtriumHealthVirtualVisit and its practitioners are the most wonderful thing. When me or my girls are too sick to go out we use this and I’ve never had a problem. I always make sure I have the most recent temp if needed and all the details surrounding my issue. You can even take photos and submit them before your visit begins for your provider to see.

by MrsO329

I would not typically do this in place of a drs appointment to make sure I didn’t take medications unnecessarily. But it is flu season, hospitals in town are quarantined for flu, and I have young children and an autoimmune spouse. So it was a better risk to maybe take an unnecessary antibiotic rather than risk getting and bringing home the flu. Dr was super friendly and seemed very knowledgeable. Very satisfied with this option

by Shumev

I needed a renewed prescription for a med to treat an existing health condition. App and visit worked great! Video call was clear, info collected was usual, straightforward, easier than writing everything by hand. Could even attach a photo re my condition. Would’ve gone to CVS Minute Clinic but this was way better since I didn’t have to leave my house!

by Val082985

When you have the flu, the last thing you want to do is get out of bed, into the car and wait in a waiting room for who knows how long. I was able to be seen right from my bed by a caring, smiling, compassionate provider who called in my prescription immediately after the visit. Now if only CVS/Pharmacy could deliver...

by Boatisright

Two of my favorite things, fast and simple. The provider comes on the screen, you give the symptoms and it’s done! No hassle, answer simple questions, fast and to the point.

by Virtual Visit Novice

This was so quick and easy and the Dr took care of my issue within a few minutes. I recommend this for every person even the technically challenged!

by Lizburns57

I used this to save a trip to urgent care - my provider was thorough and I never felt rushed to get through the appointment like you often do in the clinic setting. I will use this again!

by SCMissionary

I’ve used this twice both experiences were excellent. Better than waiting days for an appointment. Thanks for having this technology available.

by BriJen3

After a brief stent of the stomach bug, the last thing i had was energy to go to the doctor. Thank you so much for this! It’s a life saver!

by Cee Em Gee Brooklyn Babe

I was seen within minutes. I didn't have to leave my bed.

by Dr. Paul M

Very well done