Contact IBM Micromedex Drug Info Support

by Boodat

IBM took over this app from the original developer over 7 months ago, and has made no attempt to fix the problem they have created... One of the advantages of this app (mobile version) is that the medication information is constantly updated. What they don’t tell you is that ever since IBM took over, each time medications are updated (every few days), the update breaks the app and only displays one medication, no matter which medication you select. THIS MAKES THIS APP DANGEROUS FOR PATIENTS, MEDICAL STAFF, AND ANYONE USING THE APP. I am an RN, and I rely on the app for looking up drug side effects for my patients. Since the app breaks each time it is updated, someone might select Morphine (for example), but would actually be reading the side effects for Vitamin C. VERY DANGEROUS. The only way to make the app work correctly is to delete it each time there is an update, reinstall it, then re-enter your user name and password. What a pain. If medical personnel don’t know about this bug, they can do medication errors, which can affect patient safety, and risk the person’s medical license. I have been calling the developer for almost a year about this problem, but all they say is that they are aware of it. They have never bothered to fix it, which means this app is USELESS, and DANGEROUS! BUY SOMETHING ELSE THAT IS SAFE, AND ACTUALLY WORKS.

by CMP4

I’m a pharmacist who used to use this app as an alternative to more expensive drug information databases. It was helpful for when I’m away from my computer and with patients or when people asked me questions when I’m not at work.

A recent bug that other users have mentioned has rendered the app useless. It works fine when you download it at first. When the app updates once, it gets stuck on the last drug that was searched. The only way to look up a new drug is to delete the app and re-download. There’s also a bug where all headings within the drug’s page pull up the same information. Currently, information for the “dosing and indications” tab pulls up when you open all other tabs. The interactions database appears to work fine.

IBM needs to fix this before they lose all their users. I’m upgrading to a better database.

by Pierian Euphony

I began usage several years ago and all was well. Great reference for me and all of the physicians in my hospitals(22).
I’ve now had four crashes of the app, repurchased it three times only to have it get stuck on the last drug searched . Customer service gave the same solution each time: delete, re-download , fill in password but not email address to recover or reset a password ( makes NO sense), and after doing that three times, I’m done with any of these apps. You have to repurchase it.
I am a VP of Medical Affairs/ CMO of 22 hospitals and over all pharmacies for them.
I am now directing all reports to me and all medical staff to delete the app and use another app which I will suggest.
It’s a shame to have something this simple to fix derail your product.
Terminate your app developers.