PhotoPrints app not working? crashes or has problems?

PhotoPrints Status

Last Updated on 2020-01-29 by DNP Photo Imaging Europe

I have a problem with PhotoPrints

Are you having issues? Select the issue you are having below and provide feedback to PhotoPrints.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with PhotoPrints? Report Issue

Common PhotoPrints Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PhotoPrints app on iOS and Android devices. Solve all PhotoPrints app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PhotoPrints iPhone Issues and Solutions

PhotoPrints iOS app crashes, not working, errors
PhotoPrints iOS app network issues
PhotoPrints on iOS has black/white screen

PhotoPrints Android App Issues and Solutions

PhotoPrints has errors/crashing/not working
PhotoPrints server network connectivity issues
PhotoPrints has black screen

PhotoPrints iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PhotoPrints app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PhotoPrints app crashes or not working on Iphone (iOS):

Close and restart the PhotoPrints app on iPhone
Update PhotoPrints app to the Latest Version for iOS
Uninstall and reinstall PhotoPrints iPhone app
Update your iPhone to the latest iOS version

Fix PhotoPrints on iPhone unable to connect to server/internet connection issues::

To resolve PhotoPrints network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PhotoPrints black/white screen (blank screen) on iPhone:

Follow the PhotoPrints iOS app troubleshooting guide Here →

PhotoPrints Android App Issues and Solutions

Fix PhotoPrints not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PhotoPrints app issues:

Force Stop the PhotoPrints App
1. On android, goto "Settings" » click PhotoPrints app. » click "Force Stop".

Update PhotoPrints to the latest version on PlayStore

Clear PhotoPrints App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PhotoPrints app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PhotoPrints.

Fix PhotoPrints unable to contact server/ PhotoPrints internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PhotoPrints » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PhotoPrints » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PhotoPrints on android.

Solve PhotoPrints black/white screens issue on Android:

Follow the PhotoPrints android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DNP Photo Imaging Europe, developers of PhotoPrints.

About this app

Easily connect and print your photos from your camera, photo-roll or social media Facebook, Instagram, Picasa, and Flick R using the application DNP 'Photo Prints'. Submit your photos via WiFi from your device to TOMO printing system kiosks and share your photo memories. Get your prints immediately: it's easy, safe, fast and convenient! Check with your dealer if their terminals are equipped with TOMO software and can connect via WIFI.