Re Status

Published by AEG Presents on 2023-06-02

The official Re:SET Concert Series Mobile App! Stay up to date on artist
lineups, set times, food and beverage experiences, location information and
more! Less Noise. More Music.

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Common Re Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Re app on iOS and Android devices. Solve all Re app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Re iPhone Issues and Solutions

Re iOS app crashes, not working, errors
Re iOS app network issues
Re on iOS has black/white screen

Re Android App Issues and Solutions

Re has errors/crashing/not working
Re server network connectivity issues
Re has black screen

Re iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Re app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Re app crashes or not working on Iphone (iOS):

Close and restart the Re app on iPhone
Update Re app to the Latest Version for iOS
Uninstall and reinstall Re iPhone app
Update your iPhone to the latest iOS version

Fix Re on iPhone unable to connect to server/internet connection issues::

To resolve Re network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Re black/white screen (blank screen) on iPhone:

Follow the Re iOS app troubleshooting guide Here →

Re Android App Issues and Solutions

Fix Re not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Re app issues:

Force Stop the Re App
1. On android, goto "Settings" » click Re app. » click "Force Stop".

Update Re to the latest version on PlayStore

Clear Re App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Re app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Re.

Fix Re unable to contact server/ Re internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Re » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Re » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Re on android.

Solve Re black/white screens issue on Android:

Follow the Re android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AEG Presents, developers of Re.

100% Contact Match

Developer: AEG Presents

E-Mail: [email protected]

Website: Visit Re Website

About this app

The official this app:SET Concert Series Mobile App! Stay up to date on artist lineups, set times, food and beverage experiences, location information and more! Less Noise. More Music.