i Moustique app not working? crashes or has problems?

i Moustique Status

Last Updated on 2020-08-27 by EID Atlantique

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Common i Moustique Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot i Moustique app on iOS and Android devices. Solve all i Moustique app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

i Moustique iPhone Issues and Solutions

i Moustique iOS app crashes, not working, errors
i Moustique iOS app network issues
i Moustique on iOS has black/white screen

i Moustique Android App Issues and Solutions

i Moustique has errors/crashing/not working
i Moustique server network connectivity issues
i Moustique has black screen

i Moustique iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever i Moustique app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix i Moustique app crashes or not working on Iphone (iOS):

Close and restart the i Moustique app on iPhone
Update i Moustique app to the Latest Version for iOS
Uninstall and reinstall i Moustique iPhone app
Update your iPhone to the latest iOS version

Fix i Moustique on iPhone unable to connect to server/internet connection issues::

To resolve i Moustique network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix i Moustique black/white screen (blank screen) on iPhone:

Follow the i Moustique iOS app troubleshooting guide Here →

i Moustique Android App Issues and Solutions

Fix i Moustique not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent i Moustique app issues:

Force Stop the i Moustique App
1. On android, goto "Settings" » click i Moustique app. » click "Force Stop".

Update i Moustique to the latest version on PlayStore

Clear i Moustique App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "i Moustique app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch i Moustique.

Fix i Moustique unable to contact server/ i Moustique internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click i Moustique » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got i Moustique » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch i Moustique on android.

Solve i Moustique black/white screens issue on Android:

Follow the i Moustique android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EID Atlantique, developers of i Moustique.

Verified email

Contact e-Mail: [email protected]

About this app

EID Atlantique is a french public agency specializing in entomological surveillance and mosquito control. Learn about our structure, our missions, our actions and our field of intervention. To send us a notification about this application, or if you find an error, please send a message to contact@eidatlantique.