🏷️ About: This application is developed in cooperation with AIR FRANCE and KLM, and managed by TNS, registered in Amsterdam. This application will be used to collect customer experience information in order to help improve the service of AIR FRANCE and KLM.
by CrispyFood
Asked to be a quality observer on an upcoming flight - app crashes any time the user name field is accessed. Not my first time uing QualityObserver during flights, and there is often a glitch or problem.
by Alexko84
It constantly says "failed to connect", as soon as I open QualityObserver .
There is not even a way to bypass that message. If I close it, it pops up again immediately.
by Corina07
QualityObserver never seem to be able to retrieve my flight data, thus I’m never able to rate the service...
by Rmjt2005
Unbelievably, KLM & AF asked for volunteer Quality evaluation of their services. However, the 'Quality Observer App' has not worked for three different attempts. 1. Login does not recognize FB number. 2. Password reset not possible. 3. Tech support has had to step in three times...still does not work. Really? Quality and the reporting application doesn't work? Perhaps, this is the starting point for KLM & AF to sort out before the volunteer time of people can be best respected. Ultimately, this is to help KLM & AF achieve competitive advantage through this free Voice of the Customer but I suppose the VOC is just not that important. Good idea bad follow through.
by Lapinsss
I can't even log in. Says I am not connected to the internet.
by Moebios007
poor reflection on Quality Control. Software freezes and cannot go beyond opening page!!!
poor reflection on Air France also
Yes. Quality Observer is very safe to use. This is based on our NLP (Natural language processing) analysis of over 14 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.0/5 . Justuseapp Safety Score for Quality Observer Is 69.9/100.
Yes. Quality Observer is a totally legit app. This conclusion was arrived at by running over 14 Quality Observer User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Quality Observer Is 100/100..
Quality Observer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
This application will be used to collect customer experience information in order to help improve the service of AIR FRANCE and KLM.
To be able to use this application you need to be registered as a Quality Observer for AIR FRANCE and KLM.
This application is developed in cooperation with AIR FRANCE and KLM, and managed by TNS, registered in Amsterdam.
You need to log on with the username and password you received by text message on your mobile phone.
This application works by invite only.
