Ask Pastor John app not working? crashes or has problems?

Ask Pastor John Status

Published by Desiring God

Daily audio clips of John Piper answering tough theological and pastoral
questions. Email your own questions to AskPastorJohn@desiringGod.

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Common Ask Pastor John Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ask Pastor John app on iOS and Android devices. Solve all Ask Pastor John app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ask Pastor John iPhone Issues and Solutions

Ask Pastor John iOS app crashes, not working, errors
Ask Pastor John iOS app network issues
Ask Pastor John on iOS has black/white screen

Ask Pastor John Android App Issues and Solutions

Ask Pastor John has errors/crashing/not working
Ask Pastor John server network connectivity issues
Ask Pastor John has black screen

Ask Pastor John iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ask Pastor John app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ask Pastor John app crashes or not working on Iphone (iOS):

Close and restart the Ask Pastor John app on iPhone
Update Ask Pastor John app to the Latest Version for iOS
Uninstall and reinstall Ask Pastor John iPhone app
Update your iPhone to the latest iOS version

Fix Ask Pastor John on iPhone unable to connect to server/internet connection issues::

To resolve Ask Pastor John network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ask Pastor John black/white screen (blank screen) on iPhone:

Follow the Ask Pastor John iOS app troubleshooting guide Here →

Ask Pastor John Android App Issues and Solutions

Fix Ask Pastor John not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ask Pastor John app issues:

Force Stop the Ask Pastor John App
1. On android, goto "Settings" » click Ask Pastor John app. » click "Force Stop".

Update Ask Pastor John to the latest version on PlayStore

Clear Ask Pastor John App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ask Pastor John app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ask Pastor John.

Fix Ask Pastor John unable to contact server/ Ask Pastor John internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ask Pastor John » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ask Pastor John » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ask Pastor John on android.

Solve Ask Pastor John black/white screens issue on Android:

Follow the Ask Pastor John android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Desiring God, developers of Ask Pastor John.