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This actually hurt my ability to service a customer. Don't click on a link in an email because it doesn't allow you to return from the apps internal browser. Don't forget to copy all your replies and notes before you hit submit because it's a 50/50 chance that it will bring up a login prompt if you cycle through a few apps and get stuck in an infinite loop asking for login creds. Don't expect to get any real details in app. Too poorly written to offer any additional help that an email client could provide. I don't write reviews but this app is an exception.

This app has been unusable since the day I downloaded it. Been waiting for updates that fixes crashes and not one has fixed that yet. I only use it for read only purpose, because that is the only thing you can do with it, try add a label, crash, try resolve a ticket, crash, try reply, crash! I am done with this app, since I have been using the web version for a while might as well stick to it, but this update was the last straw, the app will be deleted once I submit this review.

Very disappointed with this update after such a long time.. The look is certainly better but app is very slow and still has almost all the bugs from previous version... This is a shame.. Besides that, I see no new functions and even some has also been removed.. The new design is not intuitive at all and very confusing.. I was hoping this update would fix issues and bring new functions but I guess I was wrong..