Aegis Shield app not working? crashes or has problems?

Aegis Shield Status

Last Updated on 2017-02-16 by Aegis Sciences Corporation

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Common Aegis Shield Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aegis Shield app on iOS and Android devices. Solve all Aegis Shield app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aegis Shield iPhone Issues and Solutions

Aegis Shield iOS app crashes, not working, errors
Aegis Shield iOS app network issues
Aegis Shield on iOS has black/white screen

Aegis Shield Android App Issues and Solutions

Aegis Shield has errors/crashing/not working
Aegis Shield server network connectivity issues
Aegis Shield has black screen

Aegis Shield iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aegis Shield app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aegis Shield app crashes or not working on Iphone (iOS):

Close and restart the Aegis Shield app on iPhone
Update Aegis Shield app to the Latest Version for iOS
Uninstall and reinstall Aegis Shield iPhone app
Update your iPhone to the latest iOS version

Fix Aegis Shield on iPhone unable to connect to server/internet connection issues::

To resolve Aegis Shield network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aegis Shield black/white screen (blank screen) on iPhone:

Follow the Aegis Shield iOS app troubleshooting guide Here →

Aegis Shield Android App Issues and Solutions

Fix Aegis Shield not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aegis Shield app issues:

Force Stop the Aegis Shield App
1. On android, goto "Settings" » click Aegis Shield app. » click "Force Stop".

Update Aegis Shield to the latest version on PlayStore

Clear Aegis Shield App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aegis Shield app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aegis Shield.

Fix Aegis Shield unable to contact server/ Aegis Shield internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aegis Shield » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aegis Shield » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aegis Shield on android.

Solve Aegis Shield black/white screens issue on Android:

Follow the Aegis Shield android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aegis Sciences Corporation, developers of Aegis Shield.

About this app

Aegis Shield was created to provide up-to-date access to information for over 140,000 dietary supplements, over-the-counter medications, and prescription drugs - the most extensive database of its kind. Aegis Shield is backed by Aegis Sciences Corporation and its team of experts who evaluate each product and assign a status: Okay, Caution or Banned. Products can be securely searched or automatically found by scanning the product’s UPC code with the device camera. These statuses are based on each league or athletic organization’s list of banned substances. Each status is accompanied by an explanation of why that product received its status.