Kapten app not working? crashes or has problems?

Kapten Status

Last Updated on 2020-02-21 by Kapten

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Common Kapten Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kapten app on iOS and Android devices. Solve all Kapten app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kapten iPhone Issues and Solutions

Kapten iOS app crashes, not working, errors
Kapten iOS app network issues
Kapten on iOS has black/white screen

Kapten Android App Issues and Solutions

Kapten has errors/crashing/not working
Kapten server network connectivity issues
Kapten has black screen

Kapten iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kapten app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kapten app crashes or not working on Iphone (iOS):

Close and restart the Kapten app on iPhone
Update Kapten app to the Latest Version for iOS
Uninstall and reinstall Kapten iPhone app
Update your iPhone to the latest iOS version

Fix Kapten on iPhone unable to connect to server/internet connection issues::

To resolve Kapten network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kapten black/white screen (blank screen) on iPhone:

Follow the Kapten iOS app troubleshooting guide Here →

Kapten Android App Issues and Solutions

Fix Kapten not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kapten app issues:

Force Stop the Kapten App
1. On android, goto "Settings" » click Kapten app. » click "Force Stop".

Update Kapten to the latest version on PlayStore

Clear Kapten App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kapten app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kapten.

Fix Kapten unable to contact server/ Kapten internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kapten » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kapten » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kapten on android.

Solve Kapten black/white screens issue on Android:

Follow the Kapten android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kapten, developers of Kapten.

About this app

Available in Paris, Lyon, the French Riviera, Lisbon and now London. - “Great ride hailing app, I can’t live without it! - “Great app, great service... Forget Paris taxis! - “Since I heard about it, I only use this app. - “Better than Uber, better than Taxify. Your benefits: an exclusive loyalty program, affordable fares fixed before ordering and a local and responsive customer service. Meet this app, the ride hailing app that cares about its users! Already more than 2 million loyal customers, and more than 20,000 drivers at your service! Five-star customer service. - Easily meet your driver at train stations, especially at Waterloo Station, Victoria Station, Liverpool Street Station, St.