TWC IntelligentHome app not working? crashes or has problems?

TWC IntelligentHome Status

Last Updated on 2017-11-15 by Charter Communications

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Common TWC IntelligentHome Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TWC IntelligentHome app on iOS and Android devices. Solve all TWC IntelligentHome app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TWC IntelligentHome iPhone Issues and Solutions

TWC IntelligentHome iOS app crashes, not working, errors
TWC IntelligentHome iOS app network issues
TWC IntelligentHome on iOS has black/white screen

TWC IntelligentHome Android App Issues and Solutions

TWC IntelligentHome has errors/crashing/not working
TWC IntelligentHome server network connectivity issues
TWC IntelligentHome has black screen

TWC IntelligentHome iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TWC IntelligentHome app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TWC IntelligentHome app crashes or not working on Iphone (iOS):

Close and restart the TWC IntelligentHome app on iPhone
Update TWC IntelligentHome app to the Latest Version for iOS
Uninstall and reinstall TWC IntelligentHome iPhone app
Update your iPhone to the latest iOS version

Fix TWC IntelligentHome on iPhone unable to connect to server/internet connection issues::

To resolve TWC IntelligentHome network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TWC IntelligentHome black/white screen (blank screen) on iPhone:

Follow the TWC IntelligentHome iOS app troubleshooting guide Here →

TWC IntelligentHome Android App Issues and Solutions

Fix TWC IntelligentHome not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TWC IntelligentHome app issues:

Force Stop the TWC IntelligentHome App
1. On android, goto "Settings" » click TWC IntelligentHome app. » click "Force Stop".

Update TWC IntelligentHome to the latest version on PlayStore

Clear TWC IntelligentHome App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TWC IntelligentHome app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TWC IntelligentHome.

Fix TWC IntelligentHome unable to contact server/ TWC IntelligentHome internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TWC IntelligentHome » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TWC IntelligentHome » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TWC IntelligentHome on android.

Solve TWC IntelligentHome black/white screens issue on Android:

Follow the TWC IntelligentHome android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Charter Communications, developers of TWC IntelligentHome.

About this app

IntelligentHome is Time Warner Cable’s home management system that provides next-generation home security, comfort, control, automation and energy management. With the IntelligentHome iPhone/iPad app, you can remotely access and control your system from anywhere. (Note: you must be an IntelligentHome subscriber to use TWCIntelligentHome. Please call 855-892-4444 for more details. - View individual zone states (open, closed, temperature, etc.