Kaseya Help Desk Reviews
Published by Kaseya International Limited on 2013-07-31🏷️ About: Please Note: This app requires Kaseya 6.2 or later, running the Service Desk module.
Overall Customer Experience 😎
😎👌🔥 Positive experience
46.3%
👿🤬😠 Negative experience
37.4%
🙄💅🫥 Neutral
16.3%
Read 15 Customer Service Reviews 👿🤬😡😠💢😤
2.5 out of 5
Ticketing?? That's it??
2024-12-18
by MoTank
Love the system, don't like KaseyaHelpDesk . Was surprised to see KaseyaHelpDesk focus on ticketing with no functionality for monitoring and management when the system itself focuses on the monitoring and management...oh...and also has ticketing if you don't use another system. Not deleting it though. Hoping to see an update soon that includes more monitoring.
Does not work ...
2024-12-18
by KABID
Nice try but did not connect to the server and sometime it does not take settings if you try to reconfigure after deleting KaseyaHelpDesk .
Garbage
2024-12-18
by Willgfranc84
Kserver is great, but KaseyaHelpDesk is complete trash. Crashes after any configuration. Useless for being in the field and trying to check tickets.
App Crashes !!!!!!
2024-12-18
by Brian Jackson
After trying to accept terms and conditions KaseyaHelpDesk crashes immediately. Please fix ASAP.
It's nice when it works, which is rare
2024-12-18
by Larconzor
Great app when it works, but its often broken. Basically, it's crap.
iOS 11
2024-12-18
by Rtimmons184
When is iOS 11 update coming ?
Eh
2024-12-18
by >[Tyty]<
You need a server
Great idea but needs work
2024-12-18
by Louisa540
Great idea, but it crashes when trying to add a new view. Works for the most part but needs to be able to sort the tickets out a little easier.
Expand past Service Desk Plz!
2024-12-18
by PHITE
Great app for managing tickets, but we don't use the ticketing module. It would be so easy to add in views for alarms, agent status, reports, etc. which would be much more valuable. Someone please add these features!
Useless
2024-12-18
by Budking75
I have a vsa server running at my office but i Cannot connect to it with KaseyaHelpDesk. All I get is a cryptic error message. Thankful this was free... Happy to uninstall.
Suggestion
2024-12-18
by TamiLiz
In my view, under Incident Filter, I could really use Department there. I handle requests for one of our departments, and would like to be able to view only those whether they're assigned to me yet or not.
Needs an iPad version
2024-12-18
by Gene.v
Nice app but there hasn't been an update to it in months. Has the dev team given up?
Only for Kaseya2
2024-12-18
by Bmaryott
Should have in BIG letters that it only works with Kaseya 2!
Great app for Service Desk customers...
2024-12-18
by Cozthegrov
For the reviewers who didn't read the description, this is an app for Service Desk. Primarily ticketing. Nice clean interface to get you into SD and into tickets from your iphone! Love it!
All bugs fixed
2024-12-18
by Deal Finder
Glad that all bugs are fixed for iOS5 and it is work great now!
Is Kaseya Help Desk Safe? 🤗🙏
Yes. Kaseya Help Desk is very safe to use. This is based on our NLP (Natural language processing) analysis of over 83 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.5/5 . Justuseapp Safety Score for Kaseya Help Desk Is 55.3/100.
Is Kaseya Help Desk Legit? 💯
Yes. Kaseya Help Desk is a totally legit app. This conclusion was arrived at by running over 83 Kaseya Help Desk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Kaseya Help Desk Is 74.8/100..
Is Kaseya Help Desk not working? 🚨
Kaseya Help Desk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
How was your experience with Kaseya Help Desk? Post a Review
Features
Are you a busy help desk manager on the go? Do you need to view, update, assign, or respond to tickets even when you are away from your desk? Do you manage a team of technicians and want to have visibility into their activity when you are away? Kaseya Help Desk is the ultimate service desk management application for technicians and service desk managers who need to respond to requests anywhere at any time.
Kaseya Help Desk is paired with the Service Desk module in Kaseya 6.2 or later, and can be configured to follow ITIL 3.0 standards helping you align business and information technology goals and strategy.
For Help Desk Managers: Manage multiple desks and keep technicians on task even when you are away.
Please Note: This app requires Kaseya 6.2 or later, running the Service Desk module.
For Technicians: Keep your service desk queue up to date even when you are away from your desk or out in the field.
Setup individual views and team views to monitor total number of tickets assigned.
Review, update, and close tickets assigned to you quickly and easily.
Customer Service/Support
Developer:
Kaseya International Limited
