Movies app not working? crashes or has problems?

Movies Status

Last Updated on 2019-02-01 by Avantar LLC

I have a problem with Movies

Are you having issues? Select the issue you are having below and provide feedback to Movies.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Movies by OneTap? Report Issue

Common Movies Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Movies app on iOS and Android devices. Solve all Movies app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Movies iPhone Issues and Solutions

Movies iOS app crashes, not working, errors
Movies iOS app network issues
Movies on iOS has black/white screen

Movies Android App Issues and Solutions

Movies has errors/crashing/not working
Movies server network connectivity issues
Movies has black screen

Movies iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Movies app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Movies app crashes or not working on Iphone (iOS):

Close and restart the Movies app on iPhone
Update Movies app to the Latest Version for iOS
Uninstall and reinstall Movies iPhone app
Update your iPhone to the latest iOS version

Fix Movies on iPhone unable to connect to server/internet connection issues::

To resolve Movies network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Movies black/white screen (blank screen) on iPhone:

Follow the Movies iOS app troubleshooting guide Here →

Movies Android App Issues and Solutions

Fix Movies not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Movies app issues:

Force Stop the Movies App
1. On android, goto "Settings" » click Movies app. » click "Force Stop".

Update Movies to the latest version on PlayStore

Clear Movies App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Movies app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Movies.

Fix Movies unable to contact server/ Movies internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Movies » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Movies » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Movies on android.

Solve Movies black/white screens issue on Android:

Follow the Movies android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Avantar LLC, developers of Movies.

About this app

Best of all, OneTap allows you to buy tickets from Fandango — making it the ideal app for that instant movie craving. • Buy tickets instantly with Fandango ticket sales. • Don’t get lost: allow OneTap to direct you to the theater. • Browse OneTap shortcuts: Sort your results by theater, popularity, rating, newest and more. • Place your favorite theater at the top of the list. “Let’s go out to the this app. OneTap this app … provides show time information for this app in your area, but it does it with a slick collapsible list of theaters. “[One of] the 16 best iPhone apps. “Freaking Awesome! ... See critic ratings and reviews, view show times at local theaters and watch trailers before ever setting foot in the theater. OneTap this app™ is the ultimate app for movie lovers. Since I travel a lot I would have to figure out what zip code I was in to find the closest theater. With just one tap, this app by OneTap recognizes where you are and brings you closer to what’s playing. Now with location based services it tells me the closest theaters without the hassle. And to view trailers within 10 seconds or so is totally cool, too.