PlantID Status

Last Updated on 2022-07-13 by Quan Tran

I have a problem with PlantID

Are you having issues? Select the issue you are having below and provide feedback to PlantID.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with PlantID - Plant Identifier? Report Issue

Common PlantID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PlantID app on iOS and Android devices. Solve all PlantID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PlantID iPhone Issues and Solutions

PlantID iOS app crashes, not working, errors
PlantID iOS app network issues
PlantID on iOS has black/white screen

PlantID Android App Issues and Solutions

PlantID has errors/crashing/not working
PlantID server network connectivity issues
PlantID has black screen

PlantID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PlantID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PlantID app crashes or not working on Iphone (iOS):

Close and restart the PlantID app on iPhone
Update PlantID app to the Latest Version for iOS
Uninstall and reinstall PlantID iPhone app
Update your iPhone to the latest iOS version

Fix PlantID on iPhone unable to connect to server/internet connection issues::

To resolve PlantID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PlantID black/white screen (blank screen) on iPhone:

Follow the PlantID iOS app troubleshooting guide Here →

PlantID Android App Issues and Solutions

Fix PlantID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PlantID app issues:

Force Stop the PlantID App
1. On android, goto "Settings" » click PlantID app. » click "Force Stop".

Update PlantID to the latest version on PlayStore

Clear PlantID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PlantID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PlantID.

Fix PlantID unable to contact server/ PlantID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PlantID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PlantID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PlantID on android.

Solve PlantID black/white screens issue on Android:

Follow the PlantID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Quan Tran, developers of PlantID.

Verified email

Contact e-Mail: plantid@proton.me

About this app

About Subscriptions: this app offers an auto-renewable 1 -Week Subscription at $3. 99/week with a 3-day trial to provide you with unlimited access to all this app features such as advanced plant identification, and care tips. Plants database covers the world and can provide immediate results including scientific classification, characteristics, and care information of plants. The Plant ID is and will change the field of plant recognition thanks to image recognition technology and artificial intelligence. Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. This is a free app with no ads, with educational purposes to help people learn about more than 30. 000 kinds of plants. Payment will be charged to iTunes Account at confirmation of purchase. If you have any questions or suggestions on how to improve PlantID , please, contact us at this app@proton. Your Account will be charged for renewal within 24 hours prior to the end of the current period, and identify the cost of the renewal.