Primary Health Pass Status

Last Updated on 2022-11-23 by Primary Diagnostics Inc.

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Common Primary Health Pass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Primary Health Pass app on iOS and Android devices. Solve all Primary Health Pass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Primary Health Pass iPhone Issues and Solutions

Primary Health Pass iOS app crashes, not working, errors
Primary Health Pass iOS app network issues
Primary Health Pass on iOS has black/white screen

Primary Health Pass Android App Issues and Solutions

Primary Health Pass has errors/crashing/not working
Primary Health Pass server network connectivity issues
Primary Health Pass has black screen

Primary Health Pass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Primary Health Pass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Primary Health Pass app crashes or not working on Iphone (iOS):

Close and restart the Primary Health Pass app on iPhone
Update Primary Health Pass app to the Latest Version for iOS
Uninstall and reinstall Primary Health Pass iPhone app
Update your iPhone to the latest iOS version

Fix Primary Health Pass on iPhone unable to connect to server/internet connection issues::

To resolve Primary Health Pass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Primary Health Pass black/white screen (blank screen) on iPhone:

Follow the Primary Health Pass iOS app troubleshooting guide Here →

Primary Health Pass Android App Issues and Solutions

Fix Primary Health Pass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Primary Health Pass app issues:

Force Stop the Primary Health Pass App
1. On android, goto "Settings" » click Primary Health Pass app. » click "Force Stop".

Update Primary Health Pass to the latest version on PlayStore

Clear Primary Health Pass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Primary Health Pass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Primary Health Pass.

Fix Primary Health Pass unable to contact server/ Primary Health Pass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Primary Health Pass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Primary Health Pass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Primary Health Pass on android.

Solve Primary Health Pass black/white screens issue on Android:

Follow the Primary Health Pass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Primary Diagnostics Inc., developers of Primary Health Pass.

About this app

Record diagnostic test results, keep track of your immunizations, and manage your dependent's data with your Primary. Health account.