HealthPass app not working? crashes or has problems?

HealthPass Status

Published by T.C. Saglik Bakanligi

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Common HealthPass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HealthPass app on iOS and Android devices. Solve all HealthPass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HealthPass iPhone Issues and Solutions

HealthPass iOS app crashes, not working, errors
HealthPass iOS app network issues
HealthPass on iOS has black/white screen

HealthPass Android App Issues and Solutions

HealthPass has errors/crashing/not working
HealthPass server network connectivity issues
HealthPass has black screen

HealthPass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HealthPass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HealthPass app crashes or not working on Iphone (iOS):

Close and restart the HealthPass app on iPhone
Update HealthPass app to the Latest Version for iOS
Uninstall and reinstall HealthPass iPhone app
Update your iPhone to the latest iOS version

Fix HealthPass on iPhone unable to connect to server/internet connection issues::

To resolve HealthPass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HealthPass black/white screen (blank screen) on iPhone:

Follow the HealthPass iOS app troubleshooting guide Here →

HealthPass Android App Issues and Solutions

Fix HealthPass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HealthPass app issues:

Force Stop the HealthPass App
1. On android, goto "Settings" » click HealthPass app. » click "Force Stop".

Update HealthPass to the latest version on PlayStore

Clear HealthPass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HealthPass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HealthPass.

Fix HealthPass unable to contact server/ HealthPass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HealthPass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HealthPass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HealthPass on android.

Solve HealthPass black/white screens issue on Android:

Follow the HealthPass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at T.C. Saglik Bakanligi, developers of HealthPass.

100% Contact Match

Developer: T.C. Sağlık Bakanlığı

E-Mail: [email protected]

Website: Visit HealthPass Website

100% Contact Match

Developer: MedNet

E-Mail: [email protected]

Website: Visit MedNet Website

About this app

Health Pass uygulaması aşı, test ve bağışıklık sertifikalarınızı uluslararası standartlarda saklayabileceğiniz ve seyahat esnasında kolaylıkla kullanabileceğiniz bir uygulamadır. e-Nabız uygulaması üzerinden aşı, test ve bağışıklık bilgilerinizi Health Pass uygulamasına aktarıp sertifikaya dönüştürebilir, ürettiğiniz sertifikaları telefonunuz üzerinde güvenli şekilde saklayabilirsiniz. Health Pass, uluslararası seyahatin hızlı ve güvenilir şekilde ilerlemesi ve ülkeler arası pandemi ile mücadeledeki iş birliklerini kolaylaştırmak amacıyla geliştirilmiştir. Avrupa Birliği tarafından yayınlanan Digital Green Certificate standardı ile uyumludur. Test, aşı, bağışıklık verilerinin laboratuvarlar, denetleyiciler ve yolcular arasındaki güvenli akışını yönetmeyi ve doğrulamayı hedeflemektedir.