Contact iHealth COVID 19 Test Support

You go on the website to schedule an appointment. The link doesn’t work to check appointment availability, but the link works to take your money. Then, they direct you here to download the app, but it is only for the self test at home. I used Chrome, followed the instructions, but there is no way to check available slots until you pay. The tests are also made in China and the help desk is only open M-F 8:30-5 so you are screwed if you need help on the weekend. In Europe, I can walk 3 minutes to a Covid test trailer, pay 20€ and have results printed and/or emailed to me by the time I get home. Tell me again how great capitalism is. It’s great for big tech, big government and big pharma.

My package did not have a sealed separate solution with to add to the not empty tube so the directions were frustrating. When I went to the app to set the timer, I had to go through the directions of someone telling me what to do BEFORE I could set the timer. I did it without the app anyway and will be deleting the app forthwith. The English language skills of the writers of the directions made clear that English was not their primary language. How aggravating it was to stick the thing up my nose and do all the junk only to discover this test was made in China. How many problems have they had making tests? Not happy.

Went to add vaccination record and it doesn’t indicate which dose it’s recording. Went back to correct the dates and it won’t save it. Glitch within the app. Exited the app and went back on and it’s the same thing. Recording my vaccination record for both doses as todays date which is incorrect. Called in to get them to correct it and was told they cannot do anything other than pass a note to the development team for them to update the app. They instructed me to check back at a later time if there’s an app update. Useless. I wanted to use this for traveling purposes but it’s a broken app.