Contact COVID Certificate Support
Published by Bundesamt für Gesundheit BAG About: Keep Swiss COVID certificates easily and securely on your mobile phone
COVID
Certificate is the official app for storing and presenting Swiss COVID
certificates. It is developed by the Federal Office of Information Technology,
Systems and Telecommunication FOITT on behalf of the Federal Office of Public
Health.
How to Contact COVID Certificate Customer Service/Support
Listed below are our top recommendations on how to get in contact with COVID Certificate. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact COVID Certificate. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Bundesamt für Gesundheit BAG
58.06% Contact Match
Developer: Maryland Department of Health
E-Mail: [email protected]
Website: Visit COVID Certificate Website
Reported Issues: 3 Comments
By Dzilenziger
E-mail not verified error message
DOES NOT WORK FOR US CITIZENS. Paid sfr 30 application fee only to be rejected as US vaccine card did not contain “a stamp by the CDC” which doesn’t even exist anyhow although the Swiss somehow feel that it does. This app is an unmitigated disaster. Thankfully most Swiss establishments are ignoring this unnecessarily complicated protocol and are accepting visitors on basis of presentation of a visitor’s photo ID and paper proof of vaccination, and of course a mask. Keep it simple Switzerland. Not everything has to be as complicated as a Swiss watch!!!
By Rev75
App crashing
I can’t even get past the “import pdf” page bc the app keeps crashing. Also, not enough info on coming from the US provided.
By JuniperF
US Vaccinated but need the QR code from CH
Beyond the fact a vaccinated person outside of the EU needS to send vaccination and other ID documentation to be evaluated. In the meantime you need to get rapid tests every 48 hours. Could not generate a transfer code in the app - had to rely on email. Could not get an SMS to open the PDF without using a local number as the US don’t recognize ‘00’ - please use the ‘+’ sign instead of ‘00’ and it will work!!
Have a Problem with COVID Certificate? Report Issue
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Why should I report an Issue with COVID Certificate?
- Pulling issues faced by users like you is a good way to draw attention of COVID Certificate to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a COVID Certificate customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using COVID Certificate.
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