Safer Community app not working? crashes or has problems?

Safer Community Status

Published by ROKMETRO, Inc.

This app is for use by: - University of Nebraska - Lincoln (Lincoln-Lancaster
County) - Vanderbilt University (Nashville/Davidson County) - DC universities
(DC) - Marymount University (Arlington County) - Champaign-Urbana Safer
Community provides pandemic resources to support community health and
safety. The app allows you to receive your virus test results, manage future
tests, and make contact with health response tea.

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Common Safer Community Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Safer Community app on iOS and Android devices. Solve all Safer Community app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Safer Community iPhone Issues and Solutions

Safer Community iOS app crashes, not working, errors
Safer Community iOS app network issues
Safer Community on iOS has black/white screen

Safer Community Android App Issues and Solutions

Safer Community has errors/crashing/not working
Safer Community server network connectivity issues
Safer Community has black screen

Safer Community iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Safer Community app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Safer Community app crashes or not working on Iphone (iOS):

Close and restart the Safer Community app on iPhone
Update Safer Community app to the Latest Version for iOS
Uninstall and reinstall Safer Community iPhone app
Update your iPhone to the latest iOS version

Fix Safer Community on iPhone unable to connect to server/internet connection issues::

To resolve Safer Community network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Safer Community black/white screen (blank screen) on iPhone:

Follow the Safer Community iOS app troubleshooting guide Here →

Safer Community Android App Issues and Solutions

Fix Safer Community not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Safer Community app issues:

Force Stop the Safer Community App
1. On android, goto "Settings" » click Safer Community app. » click "Force Stop".

Update Safer Community to the latest version on PlayStore

Clear Safer Community App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Safer Community app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Safer Community.

Fix Safer Community unable to contact server/ Safer Community internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Safer Community » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Safer Community » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Safer Community on android.

Solve Safer Community black/white screens issue on Android:

Follow the Safer Community android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ROKMETRO, Inc., developers of Safer Community.

100% Contact Match

Developer: ROKMETRO, Inc.

E-Mail: [email protected]

Website: Visit Safer Community Website

55.17% Contact Match

Developer: University of Illinois

E-Mail: [email protected]

Website: Visit University of Illinois Website

About this app

SaferCommunity allows you to receive your virus test results, manage future tests, and make contact with health response teams and health care providers. Safer Community provides pandemic resources to support community health and safety. You can use SaferCommunity to access information about test locations and COVID-19 guidelines for your county. A symptom scale supports automated self-assessments.