Contact Modern Fertility Cycle Tracker Support

I have yet to have a good experience with Modern Fertility and I’m very confused as to why there’s so much hype around this brand. From the moment I ordered my fertility test I encountered issues. The first issue was the purchase confirmation email didnt include any details about what I ordered or paid. My employer reimburses employees for fertility treatments and such so I needed to be able to send them a receipt. When o reached out for support I was met with nothing but incompetence and it took weeks to get what I asked for, which was simple receipt! Now my order doesn’t even show up in my account and I didn’t bother following up about that because trying to get a response from someone takes so long that it’s not even worth the wait. Another issue I’m having with the app is I wasn’t able to select the correct start date for my cycle because the calendar was cut off. I emailed and texted for assistance, asking them to adjust it, but it’s been nearly a week and no response. How am I to even rely on this app to accurately track my flow and other things when I’m not even able to enter in my data correctly? Also really annoying that it’s not adjustable in the app. I shouldn’t have to reach out about simple stuff like this. Overall I’m very underwhelmed with this brand and won’t buy anything else from them and I’m deleting this app.

Oh I ordered the motor for testing packageWhich is for the value about $200 and I ordered it over six months ago and they said it came and I never came to my address and so I asked them and they responded to me so they’ve mailed me another one and then another one never came in and same day and then when you came and they just stopped responding back to my messages like I’ll pay for the package again but can I get a discount like half price or something I’ve obviously you can see I never sent the results back I’m just trying to educate the rules by supplying my test results and get a little insight myselfOh I ordered the ovulating strips prior to the situation and I received the package and everything was fine good service but this time around I’m very disappointed

I got the app to use in conjunction with the ovulation strips. I’m skeptical of the other reviews being legitimate since they are all pretty much worded the same and talk about the same benefits. Plus this app just came out and there hasn’t been time to use it on a month by month basis like some of the users are claiming. Real people don’t talk this way. Anyway, there’s no way this app is accurately reading the ovulation strips. You have to put your phone so close to the strip it’s fuzzy and almost unrecognizable in terms of actual color. The color of the actual strip shows you are in the dark pink region, but your phone is reading a 0. Other than it being a calendar, this app seems kind of worthless. I can log sexual activity and periods in my google calendar. The design is clean, but generally not impressed.