Contact Fam Support

1) The “Make new friends based on personality compatibility and interests” box is in the way of my chats, and I always end up accidentally clicking on it. It is a bit too big, and I overall think it should be it’s own icon at the bottom, much like the “Chats”, “Find Friends”, “People”, “Discover”, and my own profile. 2) I understand that the yellows and blues are for the SnapChat “theme”, but sometimes the harsh colors are overwhelming and overall too bright for me. Maybe tone them down a bit and add some new colors? 3) When I reply to a message and receive a notification back that they have responded, it doesn’t quite show their response unless I close out of the app and open it back up again. 4) The bold text from users should indicate a new message, not my own. When I am in the app, a few of my chats are in bold as if I got a new message from another user. In this case, some of the bold messages are some of my own. 5) In the “Chats” section of the app, I recommend that you make a separate tab from your “Friends” chats to the “Chat Requests”. It gets a bit confusing when I receive a new chat from a user and I have to scroll down to see who I’ve gotten a request from. Again, the “compatibility and interests” box stands in my way of seeing new and existing chats. Overall, it’s an okay app, but with lots of bugs I’d say. I’m still going to use it, but I also hope to see some changes.

At first, I thought this app would be a fun way to meet people. But, within the first few minutes I had invited all of my contacts which I didn’t mean. This included people who I haven’t talked to in years and don’t wish to talk to again. This was humiliating and I really hope you sort out the “invite all” feature. The next issue I had was that after I decided to delete the app because I was uncomfortable with the fact that it invited all of my contacts. I then asked my friend to check and see if she could still see my location after I had logged out and turned it off in settings, and she said she could. This was followed by an email to the company, in which I was told that they would be updating the app by Monday (keep in mind this was last week) and there would be a way to turn this feature off. If they were to make a feature in which you could turn off your location, I would still be using this app.

The problem with this app is that if you accidentally click send to all contacts you can undo it. Also after I deleted the account and app it still sent it to all of my contacts weeks later. Not only that but it didn’t fully delete the account. It just logs you out. Everyone that I had become “friends” with still were there when I tried to delete the account. It also still had the people that wanted to friend me. Those features should be set up better.