Mon Profil app not working? crashes or has problems?

Mon Profil Status

Last Updated on 2020-06-22 by Société Générale Marocaine de Banques

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Common Mon Profil Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mon Profil app on iOS and Android devices. Solve all Mon Profil app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mon Profil iPhone Issues and Solutions

Mon Profil iOS app crashes, not working, errors
Mon Profil iOS app network issues
Mon Profil on iOS has black/white screen

Mon Profil Android App Issues and Solutions

Mon Profil has errors/crashing/not working
Mon Profil server network connectivity issues
Mon Profil has black screen

Mon Profil iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mon Profil app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mon Profil app crashes or not working on Iphone (iOS):

Close and restart the Mon Profil app on iPhone
Update Mon Profil app to the Latest Version for iOS
Uninstall and reinstall Mon Profil iPhone app
Update your iPhone to the latest iOS version

Fix Mon Profil on iPhone unable to connect to server/internet connection issues::

To resolve Mon Profil network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mon Profil black/white screen (blank screen) on iPhone:

Follow the Mon Profil iOS app troubleshooting guide Here →

Mon Profil Android App Issues and Solutions

Fix Mon Profil not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mon Profil app issues:

Force Stop the Mon Profil App
1. On android, goto "Settings" » click Mon Profil app. » click "Force Stop".

Update Mon Profil to the latest version on PlayStore

Clear Mon Profil App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mon Profil app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mon Profil.

Fix Mon Profil unable to contact server/ Mon Profil internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mon Profil » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mon Profil » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mon Profil on android.

Solve Mon Profil black/white screens issue on Android:

Follow the Mon Profil android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Société Générale Marocaine de Banques, developers of Mon Profil.

About this app

L'application se chargera alors d'extraire automatiquement l'ensemble des informations et de les transmettre en toute sécurité à votre Agence. -Gain de temps : Plus besoin de se déplacer an Agence et d’attendre son tour pour le faire. -Conformité réglementaire: La mise à jour des informations personnelles est obligatoire selon la réglementation bancaire. Cette application vous permet dorénavant de mettre à jour vos informations personnelles de manière simple, innovante, et sécurisée sans vous déplacer en agence. 'application "Mon Profil" est réservée aux clients de la Société Générale Maroc qui sont invités à mettre à jour leurs informations personnelles. Cette application vous permettra d'avoir un dossier client conforme, en toute simplicité et depuis chez vous. Il vous suffit de prendre en photo votre CIN recto/verso et de valider votre adresse de résidence. Simplicité : Le tour est joué en 2 étapes seulement !