My Lenses app not working? crashes or has problems?

My Lenses Status

Last Updated on 2023-04-19 by Bryan Bouaoun

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Common My Lenses Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Lenses app on iOS and Android devices. Solve all My Lenses app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Lenses iPhone Issues and Solutions

My Lenses iOS app crashes, not working, errors
My Lenses iOS app network issues
My Lenses on iOS has black/white screen

My Lenses Android App Issues and Solutions

My Lenses has errors/crashing/not working
My Lenses server network connectivity issues
My Lenses has black screen

My Lenses iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Lenses app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Lenses app crashes or not working on Iphone (iOS):

Close and restart the My Lenses app on iPhone
Update My Lenses app to the Latest Version for iOS
Uninstall and reinstall My Lenses iPhone app
Update your iPhone to the latest iOS version

Fix My Lenses on iPhone unable to connect to server/internet connection issues::

To resolve My Lenses network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Lenses black/white screen (blank screen) on iPhone:

Follow the My Lenses iOS app troubleshooting guide Here →

My Lenses Android App Issues and Solutions

Fix My Lenses not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Lenses app issues:

Force Stop the My Lenses App
1. On android, goto "Settings" » click My Lenses app. » click "Force Stop".

Update My Lenses to the latest version on PlayStore

Clear My Lenses App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Lenses app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Lenses.

Fix My Lenses unable to contact server/ My Lenses internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Lenses » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Lenses » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Lenses on android.

Solve My Lenses black/white screens issue on Android:

Follow the My Lenses android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bryan Bouaoun, developers of My Lenses.

About this app

Do not forget your deadline period ever again thanks to a notification which reminds you to change your lens ! Consult yout history period which are expired or canceled in order to have a follow up. Did you broke or lost your lenses ? Cancel your period at any time !