General Prologue app not working? crashes or has problems?

General Prologue Status

Last Updated on 2020-06-29 by Peter Robinson

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Summary of General Prologue Problems 😠👌🔥

- UI needs improvement for better navigation

- Text on screen does not change when skipping back

- Some users have reported issues with the app's volume control

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Common General Prologue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot General Prologue app on iOS and Android devices. Solve all General Prologue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

General Prologue iPhone Issues and Solutions

General Prologue iOS app crashes, not working, errors
General Prologue iOS app network issues
General Prologue on iOS has black/white screen

General Prologue Android App Issues and Solutions

General Prologue has errors/crashing/not working
General Prologue server network connectivity issues
General Prologue has black screen

General Prologue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever General Prologue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix General Prologue app crashes or not working on Iphone (iOS):

Close and restart the General Prologue app on iPhone
Update General Prologue app to the Latest Version for iOS
Uninstall and reinstall General Prologue iPhone app
Update your iPhone to the latest iOS version

Fix General Prologue on iPhone unable to connect to server/internet connection issues::

To resolve General Prologue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix General Prologue black/white screen (blank screen) on iPhone:

Follow the General Prologue iOS app troubleshooting guide Here →

General Prologue Android App Issues and Solutions

Fix General Prologue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent General Prologue app issues:

Force Stop the General Prologue App
1. On android, goto "Settings" » click General Prologue app. » click "Force Stop".

Update General Prologue to the latest version on PlayStore

Clear General Prologue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "General Prologue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch General Prologue.

Fix General Prologue unable to contact server/ General Prologue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click General Prologue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got General Prologue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch General Prologue on android.

Solve General Prologue black/white screens issue on Android:

Follow the General Prologue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Peter Robinson, developers of General Prologue.

About this app

With edited text, manuscript images, commentary, glosses, sound files and Terry Jones' translation. Edition prepared by RIchard North, Barbara Bordalejo and Peter Robinson. A full reading of the General Prologue of Geoffrey Chaucer's Canterbury Tales. Performed by Lina Gibbings. With advice from James Robinson, based on an idea by Mari Volkosh.