Online Connect app not working? crashes or has problems?

Online Connect Status

Last Updated on 2021-03-31 by Wellforce Inc.

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Common Online Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Online Connect app on iOS and Android devices. Solve all Online Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Online Connect iPhone Issues and Solutions

Online Connect iOS app crashes, not working, errors
Online Connect iOS app network issues
Online Connect on iOS has black/white screen

Online Connect Android App Issues and Solutions

Online Connect has errors/crashing/not working
Online Connect server network connectivity issues
Online Connect has black screen

Online Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Online Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Online Connect app crashes or not working on Iphone (iOS):

Close and restart the Online Connect app on iPhone
Update Online Connect app to the Latest Version for iOS
Uninstall and reinstall Online Connect iPhone app
Update your iPhone to the latest iOS version

Fix Online Connect on iPhone unable to connect to server/internet connection issues::

To resolve Online Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Online Connect black/white screen (blank screen) on iPhone:

Follow the Online Connect iOS app troubleshooting guide Here →

Online Connect Android App Issues and Solutions

Fix Online Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Online Connect app issues:

Force Stop the Online Connect App
1. On android, goto "Settings" » click Online Connect app. » click "Force Stop".

Update Online Connect to the latest version on PlayStore

Clear Online Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Online Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Online Connect.

Fix Online Connect unable to contact server/ Online Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Online Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Online Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Online Connect on android.

Solve Online Connect black/white screens issue on Android:

Follow the Online Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wellforce Inc., developers of Online Connect.

About this app

Tufts Medical Center, MelroseWakefield Healthcare, and Circle Health, members of Wellforce, now provide access to 24/7 virtual visits with board-certified doctors and medical experts. Enroll for free today and you can have a visit anytime, anywhere, through your mobile device or computer. If needed, doctors can prescribe medication to a pharmacy nearest to you. Download the Online Connect app today so we’re one click away when you need us. Receive a diagnosis and treatment plan in minutes! Getting care has never been easier. If you use Apple Health, you can choose to share your health information during your virtual video visit, including heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.