BRIO Retail Catalogue app not working? crashes or has problems?

BRIO Retail Catalogue Status

Last Updated on 2021-10-14 by BRIO AB

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Common BRIO Retail Catalogue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BRIO Retail Catalogue app on iOS and Android devices. Solve all BRIO Retail Catalogue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BRIO Retail Catalogue iPhone Issues and Solutions

BRIO Retail Catalogue iOS app crashes, not working, errors
BRIO Retail Catalogue iOS app network issues
BRIO Retail Catalogue on iOS has black/white screen

BRIO Retail Catalogue Android App Issues and Solutions

BRIO Retail Catalogue has errors/crashing/not working
BRIO Retail Catalogue server network connectivity issues
BRIO Retail Catalogue has black screen

BRIO Retail Catalogue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BRIO Retail Catalogue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BRIO Retail Catalogue app crashes or not working on Iphone (iOS):

Close and restart the BRIO Retail Catalogue app on iPhone
Update BRIO Retail Catalogue app to the Latest Version for iOS
Uninstall and reinstall BRIO Retail Catalogue iPhone app
Update your iPhone to the latest iOS version

Fix BRIO Retail Catalogue on iPhone unable to connect to server/internet connection issues::

To resolve BRIO Retail Catalogue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BRIO Retail Catalogue black/white screen (blank screen) on iPhone:

Follow the BRIO Retail Catalogue iOS app troubleshooting guide Here →

BRIO Retail Catalogue Android App Issues and Solutions

Fix BRIO Retail Catalogue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BRIO Retail Catalogue app issues:

Force Stop the BRIO Retail Catalogue App
1. On android, goto "Settings" » click BRIO Retail Catalogue app. » click "Force Stop".

Update BRIO Retail Catalogue to the latest version on PlayStore

Clear BRIO Retail Catalogue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BRIO Retail Catalogue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BRIO Retail Catalogue.

Fix BRIO Retail Catalogue unable to contact server/ BRIO Retail Catalogue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BRIO Retail Catalogue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BRIO Retail Catalogue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BRIO Retail Catalogue on android.

Solve BRIO Retail Catalogue black/white screens issue on Android:

Follow the BRIO Retail Catalogue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BRIO AB, developers of BRIO Retail Catalogue.

About this app

BRIO is a Swedish toy brand that creates innovative, high-quality and well-designed toys that give children a safe and fun playtime experience. For over a century, our driving force has been to spread joy among children around the world. We want to create happy childhood memories where the imagination is allowed to flow freely. The company was founded in 1884 and is represented in over 30 countries. For more information, please visit For support, please contact BRIO customer service.