Drop app not working? crashes or has problems?

Drop Status

Last Updated on 2019-10-03 by Massdrop, Inc.

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Common Drop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Drop app on iOS and Android devices. Solve all Drop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Drop iPhone Issues and Solutions

Drop iOS app crashes, not working, errors
Drop iOS app network issues
Drop on iOS has black/white screen

Drop Android App Issues and Solutions

Drop has errors/crashing/not working
Drop server network connectivity issues
Drop has black screen

Drop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Drop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Drop app crashes or not working on Iphone (iOS):

Close and restart the Drop app on iPhone
Update Drop app to the Latest Version for iOS
Uninstall and reinstall Drop iPhone app
Update your iPhone to the latest iOS version

Fix Drop on iPhone unable to connect to server/internet connection issues::

To resolve Drop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Drop black/white screen (blank screen) on iPhone:

Follow the Drop iOS app troubleshooting guide Here →

Drop Android App Issues and Solutions

Fix Drop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Drop app issues:

Force Stop the Drop App
1. On android, goto "Settings" » click Drop app. » click "Force Stop".

Update Drop to the latest version on PlayStore

Clear Drop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Drop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Drop.

Fix Drop unable to contact server/ Drop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Drop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Drop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Drop on android.

Solve Drop black/white screens issue on Android:

Follow the Drop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Massdrop, Inc., developers of Drop.

About this app

Discover next-level products that fuel your interests, including tech, apparel, outdoor gear, home goods, and more. INVENTIVE PRODUCTS: From exclusive designs to curated selections to collaborations with leading brands, every product on this app is inspired by insights from passionate people like you. Tech, apparel, outdoor gear, home goods, and more! this app empowers you to obsess over the things you love to do. Vote for products you want, take part in discussions, and read and write reviews. A PASSIONATE COMMUNITY: Connect with like-minded people who share your interests and learn something new every day. THE POWER TO CONTRIBUTE: Your feedback has a direct impact on the products we carry and those we make. Shop the best products designed with input from the community. UNIQUE TO YOU: Customize your profile and select your interests. Create posts and follow the accounts you want to hear more from. We’ll tailor your experience to feature what you care about most, so you can see relevant products and content every day.