Draw Maps app not working? crashes or has problems?

Draw Maps Status

Published by Bluefield GIS, Inc.

IMPORTANT: *REQUIRES* ArcGIS Online Named User account. Map notes on your web
maps made easy.

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Common Draw Maps Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Draw Maps app on iOS and Android devices. Solve all Draw Maps app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Draw Maps iPhone Issues and Solutions

Draw Maps iOS app crashes, not working, errors
Draw Maps iOS app network issues
Draw Maps on iOS has black/white screen

Draw Maps Android App Issues and Solutions

Draw Maps has errors/crashing/not working
Draw Maps server network connectivity issues
Draw Maps has black screen

Draw Maps iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Draw Maps app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Draw Maps app crashes or not working on Iphone (iOS):

Close and restart the Draw Maps app on iPhone
Update Draw Maps app to the Latest Version for iOS
Uninstall and reinstall Draw Maps iPhone app
Update your iPhone to the latest iOS version

Fix Draw Maps on iPhone unable to connect to server/internet connection issues::

To resolve Draw Maps network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Draw Maps black/white screen (blank screen) on iPhone:

Follow the Draw Maps iOS app troubleshooting guide Here →

Draw Maps Android App Issues and Solutions

Fix Draw Maps not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Draw Maps app issues:

Force Stop the Draw Maps App
1. On android, goto "Settings" » click Draw Maps app. » click "Force Stop".

Update Draw Maps to the latest version on PlayStore

Clear Draw Maps App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Draw Maps app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Draw Maps.

Fix Draw Maps unable to contact server/ Draw Maps internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Draw Maps » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Draw Maps » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Draw Maps on android.

Solve Draw Maps black/white screens issue on Android:

Follow the Draw Maps android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bluefield GIS, Inc., developers of Draw Maps.

46.15% Contact Match

Developer: Esri

E-Mail: [email protected]

Website: Visit Draw Maps Website

About this app

Draw Maps for ArcGIS gives you color pens and pencils to make sketches and take notes anywhere in the map. Your notes and photos are instantly available in your ArcGIS Online organization as standard features. IMPORTANT: *REQUIRES* ArcGIS Online Named User account. Share your maps with friends and business associates. - Contracting: Document your finished work and include with deliverables. Currently supports drawing on any ArcGIS Online web map. Map notes on your web maps made easy. Please contact us if ArcGIS Enterprise support a requirement. Take notes while offline using downloaded map packages. Add map pins and photos to note important locations. Move around and zoom to different scales as you draw. Collaborate with others on one map in near real-time (multi-user notes). Think of the whole world as being your sketch pad. Currently supports English, Finnish, French, German, Indonesian, Portuguese, Spanish, and Thai.