Mu app not working? crashes or has problems?

Mu Status

Last Updated on 2020-01-03 by IFUNPLAY CO., LTD.

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Common Mu Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mu app on iOS and Android devices. Solve all Mu app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mu iPhone Issues and Solutions

Mu iOS app crashes, not working, errors
Mu iOS app network issues
Mu on iOS has black/white screen

Mu Android App Issues and Solutions

Mu has errors/crashing/not working
Mu server network connectivity issues
Mu has black screen

Mu iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mu app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mu app crashes or not working on Iphone (iOS):

Close and restart the Mu app on iPhone
Update Mu app to the Latest Version for iOS
Uninstall and reinstall Mu iPhone app
Update your iPhone to the latest iOS version

Fix Mu on iPhone unable to connect to server/internet connection issues::

To resolve Mu network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mu black/white screen (blank screen) on iPhone:

Follow the Mu iOS app troubleshooting guide Here →

Mu Android App Issues and Solutions

Fix Mu not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mu app issues:

Force Stop the Mu App
1. On android, goto "Settings" » click Mu app. » click "Force Stop".

Update Mu to the latest version on PlayStore

Clear Mu App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mu app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mu.

Fix Mu unable to contact server/ Mu internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mu » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mu » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mu on android.

Solve Mu black/white screens issue on Android:

Follow the Mu android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IFUNPLAY CO., LTD., developers of Mu.