Partners HealthCare app not working? crashes or has problems?

Partners HealthCare Status

Last Updated on 2017-05-18 by PARTNERS HEALTHCARE SYSTEM, INC

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Common Partners HealthCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Partners HealthCare app on iOS and Android devices. Solve all Partners HealthCare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Partners HealthCare iPhone Issues and Solutions

Partners HealthCare iOS app crashes, not working, errors
Partners HealthCare iOS app network issues
Partners HealthCare on iOS has black/white screen

Partners HealthCare Android App Issues and Solutions

Partners HealthCare has errors/crashing/not working
Partners HealthCare server network connectivity issues
Partners HealthCare has black screen

Partners HealthCare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Partners HealthCare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Partners HealthCare app crashes or not working on Iphone (iOS):

Close and restart the Partners HealthCare app on iPhone
Update Partners HealthCare app to the Latest Version for iOS
Uninstall and reinstall Partners HealthCare iPhone app
Update your iPhone to the latest iOS version

Fix Partners HealthCare on iPhone unable to connect to server/internet connection issues::

To resolve Partners HealthCare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Partners HealthCare black/white screen (blank screen) on iPhone:

Follow the Partners HealthCare iOS app troubleshooting guide Here →

Partners HealthCare Android App Issues and Solutions

Fix Partners HealthCare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Partners HealthCare app issues:

Force Stop the Partners HealthCare App
1. On android, goto "Settings" » click Partners HealthCare app. » click "Force Stop".

Update Partners HealthCare to the latest version on PlayStore

Clear Partners HealthCare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Partners HealthCare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Partners HealthCare.

Fix Partners HealthCare unable to contact server/ Partners HealthCare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Partners HealthCare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Partners HealthCare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Partners HealthCare on android.

Solve Partners HealthCare black/white screens issue on Android:

Follow the Partners HealthCare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PARTNERS HEALTHCARE SYSTEM, INC, developers of Partners HealthCare.

About this app

The Partners HealthCare App provides you with information about and access to Partners HealthCare and its member hospitals and care providers in the Boston area. Partners HealthCare is an integrated health care system, founded by Brigham and Women’s Hospital and Massachusetts General Hospital, that offers patients a continuum of coordinated and high-quality care. As a service to patients, visitors, and employees, Partners HealthCare provides complimentary shuttle rides to sites across the health system in the Greater Boston area. Learn how to pay your bill, contact the billing office, review billing FAQs, and learn more about whether you may be eligible for financial assistance for care at one of our member hospitals. Stay up to date on the latest news and social media postings from Partners HealthCare. Browse our recent job postings and learn more about the benefits of working for Partners HealthCare. Access Partners Patient Gateway, a convenient, efficient, and secure way to manage your health and communicate with your doctor's office. Explore our search tool to find world-class specialists, as well as available primary care providers in your community. Find information about each of our member hospitals, including locations and contact information. Find GPS tracking information for our various routes as well as estimated arrival times at individual stops. View postings from our careers social media accounts. Filter based on your preferences, such as insurance accepted, location, language, or gender. Locate your next shuttle. Find all of the information you might need about our system via a link to our desktop website.