Oticon Medical 3D app not working? crashes or has problems?

Oticon Medical 3D Status

Last Updated on 2018-02-28 by Oticon A/S

I have a problem with Oticon Medical 3D

Are you having issues? Select the issue you are having below and provide feedback to Oticon Medical 3D.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Oticon Medical 3D? Report Issue

Common Oticon Medical 3D Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Oticon Medical 3D app on iOS and Android devices. Solve all Oticon Medical 3D app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Oticon Medical 3D iPhone Issues and Solutions

Oticon Medical 3D iOS app crashes, not working, errors
Oticon Medical 3D iOS app network issues
Oticon Medical 3D on iOS has black/white screen

Oticon Medical 3D Android App Issues and Solutions

Oticon Medical 3D has errors/crashing/not working
Oticon Medical 3D server network connectivity issues
Oticon Medical 3D has black screen

Oticon Medical 3D iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Oticon Medical 3D app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Oticon Medical 3D app crashes or not working on Iphone (iOS):

Close and restart the Oticon Medical 3D app on iPhone
Update Oticon Medical 3D app to the Latest Version for iOS
Uninstall and reinstall Oticon Medical 3D iPhone app
Update your iPhone to the latest iOS version

Fix Oticon Medical 3D on iPhone unable to connect to server/internet connection issues::

To resolve Oticon Medical 3D network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Oticon Medical 3D black/white screen (blank screen) on iPhone:

Follow the Oticon Medical 3D iOS app troubleshooting guide Here →

Oticon Medical 3D Android App Issues and Solutions

Fix Oticon Medical 3D not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Oticon Medical 3D app issues:

Force Stop the Oticon Medical 3D App
1. On android, goto "Settings" » click Oticon Medical 3D app. » click "Force Stop".

Update Oticon Medical 3D to the latest version on PlayStore

Clear Oticon Medical 3D App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Oticon Medical 3D app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Oticon Medical 3D.

Fix Oticon Medical 3D unable to contact server/ Oticon Medical 3D internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Oticon Medical 3D » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Oticon Medical 3D » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Oticon Medical 3D on android.

Solve Oticon Medical 3D black/white screens issue on Android:

Follow the Oticon Medical 3D android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oticon A/S, developers of Oticon Medical 3D.

About this app

OticonMedical3D can show you a 3D representation of the Oticon Medical Neuro 2, by tapping the screen you can cycle thru all colors available.