SnapShop app not working? crashes or has problems?

SnapShop Status

Published by David Gregoire

Snapshop is the easiest product photography solution for eCommerce websites.
Grab your iPhone and shoot your products on any background.

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Common SnapShop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SnapShop app on iOS and Android devices. Solve all SnapShop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SnapShop iPhone Issues and Solutions

SnapShop iOS app crashes, not working, errors
SnapShop iOS app network issues
SnapShop on iOS has black/white screen

SnapShop Android App Issues and Solutions

SnapShop has errors/crashing/not working
SnapShop server network connectivity issues
SnapShop has black screen

SnapShop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SnapShop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SnapShop app crashes or not working on Iphone (iOS):

Close and restart the SnapShop app on iPhone
Update SnapShop app to the Latest Version for iOS
Uninstall and reinstall SnapShop iPhone app
Update your iPhone to the latest iOS version

Fix SnapShop on iPhone unable to connect to server/internet connection issues::

To resolve SnapShop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SnapShop black/white screen (blank screen) on iPhone:

Follow the SnapShop iOS app troubleshooting guide Here →

SnapShop Android App Issues and Solutions

Fix SnapShop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SnapShop app issues:

Force Stop the SnapShop App
1. On android, goto "Settings" » click SnapShop app. » click "Force Stop".

Update SnapShop to the latest version on PlayStore

Clear SnapShop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SnapShop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SnapShop.

Fix SnapShop unable to contact server/ SnapShop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SnapShop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SnapShop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SnapShop on android.

Solve SnapShop black/white screens issue on Android:

Follow the SnapShop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at David Gregoire, developers of SnapShop.

100% Contact Match

Developer: MisterECommerce

E-Mail: [email protected]

Website: Visit SnapShop Website

About this app

Ghost gives you the option of overlaying one or multiple previous photos (from this app or your iPhone’s camera roll) and to use them as guides when shooting a new product. You don’t need a DSLR, studio or backdrop to get good results: our team will remove the photo’s background and enhance them for your eCommerce website. Our team makes them professional-looking: centered with equal margins, removed their background, and enhanced brightness and shadows. Photograph similar products in alignment with each other using this app’s Ghost function. When you are done, our team automatically receive your photos and edits them to look professional. Next-day delivery. Grab your iPhone and shoot your products on any background. this app is the easiest product photography solution for eCommerce websites. Easily put all your products online using only your mobile phone. After your shooting, your photos are automatically sent from SnapShop for editing.