AES Service Desk app not working? crashes or has problems?

AES Service Desk Status

Last Updated on 2017-10-08 by Eletropaulo Metropolitana Eletricidade de Sao Paulo SA

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Common AES Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AES Service Desk app on iOS and Android devices. Solve all AES Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AES Service Desk iPhone Issues and Solutions

AES Service Desk iOS app crashes, not working, errors
AES Service Desk iOS app network issues
AES Service Desk on iOS has black/white screen

AES Service Desk Android App Issues and Solutions

AES Service Desk has errors/crashing/not working
AES Service Desk server network connectivity issues
AES Service Desk has black screen

AES Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AES Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AES Service Desk app crashes or not working on Iphone (iOS):

Close and restart the AES Service Desk app on iPhone
Update AES Service Desk app to the Latest Version for iOS
Uninstall and reinstall AES Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix AES Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve AES Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AES Service Desk black/white screen (blank screen) on iPhone:

Follow the AES Service Desk iOS app troubleshooting guide Here →

AES Service Desk Android App Issues and Solutions

Fix AES Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AES Service Desk app issues:

Force Stop the AES Service Desk App
1. On android, goto "Settings" » click AES Service Desk app. » click "Force Stop".

Update AES Service Desk to the latest version on PlayStore

Clear AES Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AES Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AES Service Desk.

Fix AES Service Desk unable to contact server/ AES Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AES Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AES Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AES Service Desk on android.

Solve AES Service Desk black/white screens issue on Android:

Follow the AES Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eletropaulo Metropolitana Eletricidade de Sao Paulo SA, developers of AES Service Desk.

About this app

Aplicativo para abertura e acompanhamento de chamados para o Service Desk da AES Brasil.