Discovery Family GO app not working? crashes or has problems?

Discovery Family GO Status

Last Updated on 2021-12-02 by Discovery Communications

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Common Discovery Family GO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Discovery Family GO app on iOS and Android devices. Solve all Discovery Family GO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Discovery Family GO iPhone Issues and Solutions

Discovery Family GO iOS app crashes, not working, errors
Discovery Family GO iOS app network issues
Discovery Family GO on iOS has black/white screen

Discovery Family GO Android App Issues and Solutions

Discovery Family GO has errors/crashing/not working
Discovery Family GO server network connectivity issues
Discovery Family GO has black screen

Discovery Family GO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Discovery Family GO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Discovery Family GO app crashes or not working on Iphone (iOS):

Close and restart the Discovery Family GO app on iPhone
Update Discovery Family GO app to the Latest Version for iOS
Uninstall and reinstall Discovery Family GO iPhone app
Update your iPhone to the latest iOS version

Fix Discovery Family GO on iPhone unable to connect to server/internet connection issues::

To resolve Discovery Family GO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Discovery Family GO black/white screen (blank screen) on iPhone:

Follow the Discovery Family GO iOS app troubleshooting guide Here →

Discovery Family GO Android App Issues and Solutions

Fix Discovery Family GO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Discovery Family GO app issues:

Force Stop the Discovery Family GO App
1. On android, goto "Settings" » click Discovery Family GO app. » click "Force Stop".

Update Discovery Family GO to the latest version on PlayStore

Clear Discovery Family GO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Discovery Family GO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Discovery Family GO.

Fix Discovery Family GO unable to contact server/ Discovery Family GO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Discovery Family GO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Discovery Family GO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Discovery Family GO on android.

Solve Discovery Family GO black/white screens issue on Android:

Follow the Discovery Family GO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Discovery Communications, developers of Discovery Family GO.

About this app

Just sign in with your TV provider username and password to get access to favorites like The New Adventures of Peter Pan, Sabrina: Secrets of a Teenage Witch, The Dengineers, The Jungle Book and many more. Please note: DiscoveryFamilyGO features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Watch full episodes and live TV from Discovery Family Channel anytime, anywhere. It’s FREE with your TV subscription. Please see for more information.