SSEC app not working? crashes or has problems?

SSEC Status

Last Updated on 2019-11-26 by UW-Madison SSEC

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Common SSEC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SSEC app on iOS and Android devices. Solve all SSEC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SSEC iPhone Issues and Solutions

SSEC iOS app crashes, not working, errors
SSEC iOS app network issues
SSEC on iOS has black/white screen

SSEC Android App Issues and Solutions

SSEC has errors/crashing/not working
SSEC server network connectivity issues
SSEC has black screen

SSEC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SSEC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SSEC app crashes or not working on Iphone (iOS):

Close and restart the SSEC app on iPhone
Update SSEC app to the Latest Version for iOS
Uninstall and reinstall SSEC iPhone app
Update your iPhone to the latest iOS version

Fix SSEC on iPhone unable to connect to server/internet connection issues::

To resolve SSEC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SSEC black/white screen (blank screen) on iPhone:

Follow the SSEC iOS app troubleshooting guide Here →

SSEC Android App Issues and Solutions

Fix SSEC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SSEC app issues:

Force Stop the SSEC App
1. On android, goto "Settings" » click SSEC app. » click "Force Stop".

Update SSEC to the latest version on PlayStore

Clear SSEC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SSEC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SSEC.

Fix SSEC unable to contact server/ SSEC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SSEC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SSEC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SSEC on android.

Solve SSEC black/white screens issue on Android:

Follow the SSEC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UW-Madison SSEC, developers of SSEC.

About this app

RealEarth provides access to real-time imagery and data products hosted by the University of Wisconsin - Madison Space Science and Engineering Center (this app) and others. These products include global and regional remotely sensed atmospheric, terrestrial, and oceanographic imagery, observations of local meteorological parameters and short-range predictions of future conditions.