Official app not working? crashes or has problems?

Official Status

Last Updated on 2016-09-03 by BuildFire

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Common Official Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Official app on iOS and Android devices. Solve all Official app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Official iPhone Issues and Solutions

Official iOS app crashes, not working, errors
Official iOS app network issues
Official on iOS has black/white screen

Official Android App Issues and Solutions

Official has errors/crashing/not working
Official server network connectivity issues
Official has black screen

Official iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Official app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Official app crashes or not working on Iphone (iOS):

Close and restart the Official app on iPhone
Update Official app to the Latest Version for iOS
Uninstall and reinstall Official iPhone app
Update your iPhone to the latest iOS version

Fix Official on iPhone unable to connect to server/internet connection issues::

To resolve Official network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Official black/white screen (blank screen) on iPhone:

Follow the Official iOS app troubleshooting guide Here →

Official Android App Issues and Solutions

Fix Official not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Official app issues:

Force Stop the Official App
1. On android, goto "Settings" » click Official app. » click "Force Stop".

Update Official to the latest version on PlayStore

Clear Official App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Official app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Official.

Fix Official unable to contact server/ Official internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Official » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Official » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Official on android.

Solve Official black/white screens issue on Android:

Follow the Official android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BuildFire, developers of Official.

About this app

Packers Notes has covered the Green Bay Packers since 2006, providing fans with the latest news and in-depth analysis. Official will also preview and review all games using the All-22 coaches film.