Alibaba Island app not working? crashes or has problems?

Alibaba Island Status

Last Updated on 2016-09-02 by zhong chen

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Common Alibaba Island Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Alibaba Island app on iOS and Android devices. Solve all Alibaba Island app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Alibaba Island iPhone Issues and Solutions

Alibaba Island iOS app crashes, not working, errors
Alibaba Island iOS app network issues
Alibaba Island on iOS has black/white screen

Alibaba Island Android App Issues and Solutions

Alibaba Island has errors/crashing/not working
Alibaba Island server network connectivity issues
Alibaba Island has black screen

Alibaba Island iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Alibaba Island app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Alibaba Island app crashes or not working on Iphone (iOS):

Close and restart the Alibaba Island app on iPhone
Update Alibaba Island app to the Latest Version for iOS
Uninstall and reinstall Alibaba Island iPhone app
Update your iPhone to the latest iOS version

Fix Alibaba Island on iPhone unable to connect to server/internet connection issues::

To resolve Alibaba Island network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Alibaba Island black/white screen (blank screen) on iPhone:

Follow the Alibaba Island iOS app troubleshooting guide Here →

Alibaba Island Android App Issues and Solutions

Fix Alibaba Island not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Alibaba Island app issues:

Force Stop the Alibaba Island App
1. On android, goto "Settings" » click Alibaba Island app. » click "Force Stop".

Update Alibaba Island to the latest version on PlayStore

Clear Alibaba Island App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Alibaba Island app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Alibaba Island.

Fix Alibaba Island unable to contact server/ Alibaba Island internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Alibaba Island » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Alibaba Island » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alibaba Island on android.

Solve Alibaba Island black/white screens issue on Android:

Follow the Alibaba Island android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at zhong chen, developers of Alibaba Island.

About this app

Our monkey friend Bobo is on a rescue mission, and he has to run, jump and swing on vines through 5 islands to save the love of his life! All you Alibaba Islanders out there,Run, jump & dodge angry baboons...! get ready for the most exciting jungle ride ever! Get on a never-ending run, and make our little monkey go happy!