Luxury Retreats Reviews

I used to love to get on LuxuryRetreats and just search spots that I would like to visit. I can’t count the number of hours that I spent doing this. My friends and I REALLY enjoy traveling to nice places and this was a great way to find that spot. You could save spots. You could sort by price. You could share lists with friends to let them look and vote on places. I started to get a bit annoyed with the recent updates which deleted all my saved villas, frustrating to say the least. The website and LuxuryRetreats were also TOTALLY different and things saved on one didn’t show up on the other. Now I might just done with them unless these comments help. You can’t save favorites. I searched for Central America and it pulled up in addition multiple places in Jamaica. I can no longer sort price high to low or low to high, or sort by bedrooms high to low or low to high. Webpage picture load so slow now. Can’t I’m guessing the transition to Air B&B has a lot to do with it. There’s not even a contact us on their page so that I could leave this comment so I’m doing it on LuxuryRetreats . Feels like they’ve lost touch with their clientele. It’s too bad, I liked this site way more than other luxury villa sites, but now they’ve reduced themselves to nothing better. Please make this work again LR!

Booked two prior villa vacations with Luxury Retreats. The new ownership by Airbnb has not only ruined their website, but company reputation as well. Our recent villa vacation to Mallorca included a luxury villa. Although the villa was beautiful, we were subject to both electrical and air conditioning issues which could not be remediated during our entire stay. Attempted to use the built in coffee machine that caused the electrical service on half of the first floor to fail. Additionally, one of the bedrooms was without air conditioning. They attempted to fix the unit, but determined that was not possible during our stay. The property owner was not willing to provide the requested 5% refund we requested. Mind you, 5%!!!! Luxury Retreats has done nothing to support our request. So much for complete concierge service.
There is currently no way to complete a review on their website, let alone save a favorite or provide a customer service contact to elevate or get a response to any concern a customer might have.
The Airbnb corporation has taken a company that has provided the highest level of service to one that doesn’t even meet minimally acceptable standards. Hopefully, this feedback will bring something positive to restore the Luxury Retreat brand.

While using the services offered by Luxury Retreats I got overcharged by €3 thousand. I got tricked into “complimentary car rental” that ended up costing me 3 grands. Luxury Retreats did nothing but sent me a bunch of “oh we are so sorry” emails, while it kept advertising me its further services. I rarely bother writing negative reviews but that app is the biggest (and most expensive) joke I’ve ever experienced. I’m no competition to Luxury Retreats and they know I’m happy to come on record on this fraud.

I love Luxury Retreat and use them to book all my vacations. With this update when I look at Trips I only see the verbiage details of my reservation, no photos of the home rented. I used to be able to save places of interest for future trips. I now have to go to the website version to see the property or search for it by name in LuxuryRetreats . Very disappointed in this software “update”...

LuxuryRetreats used to be great, but the recent updates have taken a turn for the worst. The filters no longer work and that’s frustrating. What’s the point of even using LuxuryRetreats ???? Hopefully this will be resolved soon.

I can’t stay logged in. Wherever I try to login - profile, trips etc. it just takes me to a booking screen. #epicfail

Please update

The new version doesn’t allow you to save favorites. Why would you remove this functionality from a vacation home booking app? I’m going back to HomeAway until this functionality returns,

12/2/19 - Are you ever going to re-incorporate the favorites function?

LuxuryRetreats showcases beautiful villas all around the world. The new design is great.

There is a lot on here and it's fun to browse.

We went for first time for vacation in cancun.
This is very nice place.Neat and clean.specially Ana and Nico two amazing people.They everyday make sure that we are at comfort.
Personal beach.
I would highly recommend this place.