SysAid Helpdesk Reviews

by Dbrown84403

SysAidHelpdesk is unusable. SysAidHelpdesk isn't designed to accommodate any server side customization. We are not allowed to update tickets at all due to the fact that we have 3rd level subcategories disabled.

by TylerHoover73

Tickets do not show up for our cloud instance.

Clicking the filter button causes app to crash.

Just pull SysAidHelpdesk from the store if you are not going to support it.

by FullStackJon

Same issues as everyone else. Doesn’t display tickets, cannot filter, app crashes, etc, etc.

by Egoestohollywood04

T message capability that why I gave 1 star, unless there is a fix for that

by Ezjensen

The old version stopped working for us, so I tried this new app. Will not connect to our site.

App is a waste of time. It's a real shame, as my techs constantly use their mobile apps while walking around assisting our customers.

PLEASE FIX THIS!!

by __DRG

I input the information for my workplace. App just shuts down. Submitted a ticket with them as well. No response, such a bad service.

by Damanibrown

Can't connect. Developers didn't test SysAidHelpdesk before submission. Says a lot about the company. Why we didn't go with Spiceworks is beyond me.

by Futurezero

We use Sysaid's cloud service. SysAidHelpdesk does not work at all. No tickets display. Cannot add new incidents. Why offer SysAidHelpdesk if you aren't going to support it or fix the problems? It's industry standard to have a robust mobile app. Every other Service Desk or ITSM service has one and it's one of the biggest reasons I am looking to move away from SysAid. Not having a mobile app is a deal breaker.

by Pro5Ant

I look the look and feel of their new app. Unfortunately, I cannot fathom why they would remove all the functionality the old app had. I cannot view any asset information and much more on this new app. It’s basically useless for me. I still use the old app as it has all the features I need when I’m on the road which is 70% of the time. I wish they would go back to the old app and update the look and feel of that one.