The Muse app not working? crashes or has problems?

The Muse Status

Last Updated on 2018-06-23 by Science Museum of Virginia

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Common The Muse Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Muse app on iOS and Android devices. Solve all The Muse app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Muse iPhone Issues and Solutions

The Muse iOS app crashes, not working, errors
The Muse iOS app network issues
The Muse on iOS has black/white screen

The Muse Android App Issues and Solutions

The Muse has errors/crashing/not working
The Muse server network connectivity issues
The Muse has black screen

The Muse iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Muse app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Muse app crashes or not working on Iphone (iOS):

Close and restart the The Muse app on iPhone
Update The Muse app to the Latest Version for iOS
Uninstall and reinstall The Muse iPhone app
Update your iPhone to the latest iOS version

Fix The Muse on iPhone unable to connect to server/internet connection issues::

To resolve The Muse network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Muse black/white screen (blank screen) on iPhone:

Follow the The Muse iOS app troubleshooting guide Here →

The Muse Android App Issues and Solutions

Fix The Muse not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Muse app issues:

Force Stop the The Muse App
1. On android, goto "Settings" » click The Muse app. » click "Force Stop".

Update The Muse to the latest version on PlayStore

Clear The Muse App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Muse app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Muse.

Fix The Muse unable to contact server/ The Muse internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Muse » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Muse » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Muse on android.

Solve The Muse black/white screens issue on Android:

Follow the The Muse android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Science Museum of Virginia, developers of The Muse.

About this app

The Muse App will enhance your visit to the Science Museum of Virginia by sharing new information about our exhibitions, movies and our historic building. The Muse will save you $$ in our store and café and keep you up to date on upcoming events. -- Continued use of GPS running in the background can dramatically decrease battery life.