VPECompanion app not working? crashes or has problems?

VPECompanion Status

Last Updated on 2021-02-23 by Verkehrsverbund Pforzheim-Enzkreis GmbH (VPE)

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Common VPECompanion Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VPECompanion app on iOS and Android devices. Solve all VPECompanion app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VPECompanion iPhone Issues and Solutions

VPECompanion iOS app crashes, not working, errors
VPECompanion iOS app network issues
VPECompanion on iOS has black/white screen

VPECompanion Android App Issues and Solutions

VPECompanion has errors/crashing/not working
VPECompanion server network connectivity issues
VPECompanion has black screen

VPECompanion iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VPECompanion app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VPECompanion app crashes or not working on Iphone (iOS):

Close and restart the VPECompanion app on iPhone
Update VPECompanion app to the Latest Version for iOS
Uninstall and reinstall VPECompanion iPhone app
Update your iPhone to the latest iOS version

Fix VPECompanion on iPhone unable to connect to server/internet connection issues::

To resolve VPECompanion network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VPECompanion black/white screen (blank screen) on iPhone:

Follow the VPECompanion iOS app troubleshooting guide Here →

VPECompanion Android App Issues and Solutions

Fix VPECompanion not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VPECompanion app issues:

Force Stop the VPECompanion App
1. On android, goto "Settings" » click VPECompanion app. » click "Force Stop".

Update VPECompanion to the latest version on PlayStore

Clear VPECompanion App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VPECompanion app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VPECompanion.

Fix VPECompanion unable to contact server/ VPECompanion internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VPECompanion » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VPECompanion » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VPECompanion on android.

Solve VPECompanion black/white screens issue on Android:

Follow the VPECompanion android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verkehrsverbund Pforzheim-Enzkreis GmbH (VPE), developers of VPECompanion.

About this app

Mit der App können Sie auch für Verbindungen innerhalb des VPEs Tickets kaufen bzw. auch im Vorfeld Ihrer Fahrten bei Bedarf eine Tageskarte – nur eine Registrierung bei HandyTicket Deutschland ist vorab erforderlich. Die VPE App bietet kostenlos ÖPNV-Fahrplanauskunft in Echtzeit für Pforzheim, den Enzkreis, das Gesamtgebiet des VPE und auch deutschlandweit. Neben Fahrplanauskunft und Ticketkauf zeigt die App auf dem Abfahrtsmonitor die Linien und Abfahrtszeiten je Haltestelle sowie aktuelle Informationen zu Baustellen.