UCSF’s BackMeUp app not working? crashes or has problems?

UCSF’s BackMeUp Status

Last Updated on 2015-11-06 by UCSF

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Common UCSF’s BackMeUp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UCSF’s BackMeUp app on iOS and Android devices. Solve all UCSF’s BackMeUp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UCSF’s BackMeUp iPhone Issues and Solutions

UCSF’s BackMeUp iOS app crashes, not working, errors
UCSF’s BackMeUp iOS app network issues
UCSF’s BackMeUp on iOS has black/white screen

UCSF’s BackMeUp Android App Issues and Solutions

UCSF’s BackMeUp has errors/crashing/not working
UCSF’s BackMeUp server network connectivity issues
UCSF’s BackMeUp has black screen

UCSF’s BackMeUp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UCSF’s BackMeUp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UCSF’s BackMeUp app crashes or not working on Iphone (iOS):

Close and restart the UCSF’s BackMeUp app on iPhone
Update UCSF’s BackMeUp app to the Latest Version for iOS
Uninstall and reinstall UCSF’s BackMeUp iPhone app
Update your iPhone to the latest iOS version

Fix UCSF’s BackMeUp on iPhone unable to connect to server/internet connection issues::

To resolve UCSF’s BackMeUp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UCSF’s BackMeUp black/white screen (blank screen) on iPhone:

Follow the UCSF’s BackMeUp iOS app troubleshooting guide Here →

UCSF’s BackMeUp Android App Issues and Solutions

Fix UCSF’s BackMeUp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UCSF’s BackMeUp app issues:

Force Stop the UCSF’s BackMeUp App
1. On android, goto "Settings" » click UCSF’s BackMeUp app. » click "Force Stop".

Update UCSF’s BackMeUp to the latest version on PlayStore

Clear UCSF’s BackMeUp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UCSF’s BackMeUp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UCSF’s BackMeUp.

Fix UCSF’s BackMeUp unable to contact server/ UCSF’s BackMeUp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UCSF’s BackMeUp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UCSF’s BackMeUp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UCSF’s BackMeUp on android.

Solve UCSF’s BackMeUp black/white screens issue on Android:

Follow the UCSF’s BackMeUp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UCSF, developers of UCSF’s BackMeUp.

About this app

All the information patients and their families need to prepare, navigate to and recover from spinal fusion surgery at the Paediatric Orthopaedic Surgery Clinic at UCSF Benioff Children’s Hospital in San Francisco.