Contact Nelnet Support

I got this app because going into the Internet there was no way I could login it was stating that it was an insecure site. My payment went through just fine, but I wanted to check out my tax information because I would like to get my taxes done. And of course it's February 4th and there is no tax information, which doesn't surprise me. I opened my last statement and it would not allow me to go back, yes no back button. ALSO no additional buttons at the bottom of the screen as someone said earlier. Normally if there's no no back button, I will check the bottom of the screen BUT THERE IS NOTHING at the bottom of the screen. So since my statement is stuck on the screen and won't close, does that mean that my personal information is out there for anyone to see? I have deleted and reinstalled the app three times now and the same thing happens. NOT USER FRIENDLY AT ALL and I am very Technical knowledgeable. Currently I am not very happy with the app. Looks like I may have to delete the app for a forth time.

This is a poorly designed app. I believe it is basically just displaying a webpage, and it doesn’t do it well. The navigation is clunky, there are zoom issues where elements of the page will unnecessarily zoom while other elements remain un-zoomed, text sizes are a mess, the main menu bar overlay consistently gets in the way when it scrolls instead of staying fixed and then covers page elements that it shouldn’t. A recent update also made bad changes to the payment function. Now you cannot see the balance of individual loan groups when making payment… it only displays the amount of accrued interest for the loan group. I rarely leave app reviews, but this app deserves its one star. This company has the privilege of servicing federal student loans and makes tons of money doing it. It’s almost criminal that they can get away with having an app this bad. Please fix it, Nelnet.

No, no question mark needed. This is definitely the worst app I’ve ever used. There’s no way to exit PDFs when they open automatically, and it takes FOREVER just for the app to switch from one page to the next. Not to mention I have an iPhone with a screen size that has been standard for 2.5 years and the buttons and app move all over my screen trying to get elements to fit correctly. Horrible, just horrible—very lousy attempt at an app. It’s really just an oversimplified web browser with no navigation buttons. Every time you click on something you have to quit the app and log back in in order to go back to the home page because their navigation buttons only appear on a few of the pages.