Contact Neutrogena Skin360 Support

by Nick Syp

I downloaded this looking for some insight on building a better skin care routine, I use a lot of Neutrogena products so I thought this would be kind of nice to get and maybe have it recommend certain products to me, which it did just not how I expected. It takes some photos of your skin before you start, I don’t have that great of skin, yet after taking the photos it tells me my skin is “great” and shows it at the high end of the rating bar, makes no sense as I’m loaded with acne very visibly. They just don’t support a lot of their own products on this app, it’s like they only push a handful of what they have on the market here and it doesn’t recommend most products when you put together a daily routine. I’d much rather have the option of doing it day by day to use certain products on certain days. Needs work here, I really felt like I wasted my time and gave you pictures of my acne for no reason.

by KRMJAM

Honestly at first I was not sure I was going to like the app. When I was first setting it up I wanted the option to go back to the previous page and check out what I had put in. But once I figured out how to fully set it up it got a little easier. It was still a little hard to navigate but after using it a few times I got the hang of it and knew where stuff was. I love that there is a blog section that tells us all about acne and gives us tips & tricks are to help keep it away. Taking the pictures, to me was a little difficult because of the placement of my face was supposed to be at and the app figuring wasn’t trying to match up but I got it with no problems. Overall I think this is a good app and I would recommend it to anyone who is looking to find ways to help with their skin issues.

by Fountains7

The Neutrogena Skin360 app has a great idea overall. But I didn't find it of much use. It lacks many things. People already have too many apps and this one just isn't good enough to remember to open it everyday. It needs push notifications. It would be nice if it reminded me of my skincare routine when I haven't clicked "completed" on my log for the day. I am just too busy to remember to open an app that isn't of importance. I don't want to chat with a computer everyday. I think the chat option should be only if we asked a question. I didn't enjoy opening the app and finding messages of things I didn't ask for. I did like the concept of having a log with a detailed skincare routine that is designed to help my skin. I just think some stuff needs to be worked on.