Contact ParentSquare Support

by NoActionJackson

This system, which our school district spent millions purchasing, is so dysfunctional that teachers and students are spending the majority of their time creating work arounds rather than learning substantive subjects. My own parent system has not worked for weeks now and rather than helping me directly or allowing our school district to help directly our school district is having to act as a go between. I tried to find a contact number to call the company directly but none is available (411 couldn’t even find a number). They want me to log on for assistance and I would if I could but logging on is the problem. This is the legal system of record for our county but since the teachers, students and parents are often unable to use it consistently and are resorting to creating work arounds I’m beginning to wonder the legal implications of including graded work in permanent transcripts (a child’s legal permanent record determines things like graduation, employability, college admissions, financial assistance etc). I hope it becomes more reliable and user friendly with time.

by Fretburner

My children are in a school that uses this app. I was not able to create an account using the email I have on file with the school. I sent a message to Parent Square support via their website and received no response. No one at the school has any idea how to solve this issue and no one at the company responds to customer service requests. Without support it cannot be seen as a reliable way of staying in touch with the school. Update, April 2021: more of the same. Still no support, still unable to set up account, and still completely reliant on text messages from other parents to know what the school is sending via parent square. This app provides absolutely no advantage over email. It simply adds yet another layer of confusion.
***update 5/21: my older child is about to finish 5th grade, so that’s seven years of no support from this garbage company. No one at the school will take administrative responsibility. This is nonsense. This app does not provide any benefit whatsoever over email.

by Char@@@@

I think the concept is a good one however, the system is constantly kicking out parents so they are not receiving any posts from me, (their child’s teacher) but they get emails from the school office. It takes a few times to put them in the system before they even receive an email. Then I have parents contact me who have been in the system and have received all the emails all year long who are getting kicked out and not receiving emails anymore.

And it is a bummer that teacher’s can’t just add the parents/students into the system on our own. We have to call the school office and they have to contact PS to add parents/students. It makes the process longer and sometimes we have to ask again and again for a parent to be added because it doesn’t work the first or second time.

Plus, as a parent in the district and an educator in the district, I can only see and posts for my classroom student’s. I cannot see anything for my own children who are at different schools in the district. I get the emails for my own children, however, if I click on an attachment or form or picture through the email, it takes me back to my teacher account and I can never see the links for my own children.

Super frustrating.