OU Click and Collect app not working? crashes or has problems?

OU Click and Collect Status

Last Updated on 2020-02-03 by MCR Systems

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Common OU Click and Collect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OU Click and Collect app on iOS and Android devices. Solve all OU Click and Collect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OU Click and Collect iPhone Issues and Solutions

OU Click and Collect iOS app crashes, not working, errors
OU Click and Collect iOS app network issues
OU Click and Collect on iOS has black/white screen

OU Click and Collect Android App Issues and Solutions

OU Click and Collect has errors/crashing/not working
OU Click and Collect server network connectivity issues
OU Click and Collect has black screen

OU Click and Collect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OU Click and Collect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OU Click and Collect app crashes or not working on Iphone (iOS):

Close and restart the OU Click and Collect app on iPhone
Update OU Click and Collect app to the Latest Version for iOS
Uninstall and reinstall OU Click and Collect iPhone app
Update your iPhone to the latest iOS version

Fix OU Click and Collect on iPhone unable to connect to server/internet connection issues::

To resolve OU Click and Collect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OU Click and Collect black/white screen (blank screen) on iPhone:

Follow the OU Click and Collect iOS app troubleshooting guide Here →

OU Click and Collect Android App Issues and Solutions

Fix OU Click and Collect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OU Click and Collect app issues:

Force Stop the OU Click and Collect App
1. On android, goto "Settings" » click OU Click and Collect app. » click "Force Stop".

Update OU Click and Collect to the latest version on PlayStore

Clear OU Click and Collect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OU Click and Collect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OU Click and Collect.

Fix OU Click and Collect unable to contact server/ OU Click and Collect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OU Click and Collect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OU Click and Collect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OU Click and Collect on android.

Solve OU Click and Collect black/white screens issue on Android:

Follow the OU Click and Collect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MCR Systems, developers of OU Click and Collect.

About this app

Downloading our new App means you can choose from a wider variety of menu items, charge it to your prepaid account and pick it up at your convenience. Click and collect is a MK based service that allows you to order, pay for and pick up your lunch with minimum fuss. Don't be the last in the queue and have to make do! Available at all food and drink outlets across MK OU campus.